Summary
Overview
Work History
Education
Skills
Availability
References
Timeline
Generic

Adeetya Patel

Montreal,QC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience

Work History

Cashier Team Lead

Pasta Bella
Montreal, QC
03.2023 - 05.2025
  • Trained new cashiers on proper use of registers and store policies.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Conducted inventory audits to ensure accuracy of product levels in the register area.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Assisted customers with locating items within the store when requested.

Customer Service Agent

Reliance Jio Infocomm Limited
Ahmedabad, India
08.2018 - 10.2020
  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Researching required information using available resources.
  • Providing customers with the organization's service and product information.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Routing inbound calls to the appropriate resources.
  • Recording details of comments, inquiries, complaints, and actions taken.

Education

Masters degree - Computer Science

Concordia University
Montreal
03-2023

Bachelors - Computer Science

Ganpat University
India
05-2019

Skills

  • Microsoft Office
  • Customer Service
  • Communication skills
  • Team leadership
  • Problem solving
  • Organizational
  • Multi-tasking
  • Computer skills
  • Positive attitude
  • Team collaboration

Availability

Full-time, flexible hours.

References

References available upon request.

Timeline

Cashier Team Lead

Pasta Bella
03.2023 - 05.2025

Customer Service Agent

Reliance Jio Infocomm Limited
08.2018 - 10.2020

Masters degree - Computer Science

Concordia University

Bachelors - Computer Science

Ganpat University

Similar Profiles

CREATE PROFILE
Adeetya Patel