Guneet Kaur
Waterloo,Canada
Overview
3
3
years of professional experience
Work History
Front End Supervisor
Zehrs Markets
09.2020 - Current
- Streamlined front-end processes, leading to a 15% reduction in customer wait times during peak hours
- Implemented a weekly team meeting, increasing information flow and reducing misunderstandings by 25%.
- Implemented an employee feedback system, leading to a 15% increase in employee satisfaction scores within the first quarter
- Identified and developed career advancement opportunities for team members, resulting in a 20% increase in employee retention.
- Aided Hindi and Punjabi speaking customers, increasing customer loyalty by 50%.
- Achieved and consistently maintained a 90% or higher score in customer satisfaction surveys.
Education
Master of Arts - Human Resource And Business Management
Algoma University
Brampton, ON04.2025
Bachelor of Arts: Economics Honours -
Wilfrid Laurier University
Waterloo, ON06.2023
Campus Involvements
Vice-president, Interact Club
- Led recruitment efforts resulting in a 15% increase in club membership, fostering a more diverse and engaged community of members
- Established partnerships with local businesses, securing $3,500 in sponsorships for club events and projects
Treasurer, Interact Club
- Developed an annual budget of $5,000, allocating funds for community service projects, club events, and administrative expenses
- Presented quarterly financial reports at club meetings, summarizing income, expenses, and budget variances
Timeline
Front End Supervisor
Zehrs Markets
09.2020 - Current
Master of Arts - Human Resource And Business Management
Algoma University
Bachelor of Arts: Economics Honours -
Wilfrid Laurier University