Meriam Eva Oro
159 Murison BLVD Scarborough,ON
Summary
Dedicated professional with proven abilities in patient assessment, medication administration, and effective communication. Committed to delivering quality care and enhancing customer satisfaction while adhering to regulatory compliance.
Overview
21
21
years of professional experience
7
7
Certifications
Work History
Front End Supervisor
Costco Wholesale
Ajax
09.2025 - Current
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Used Point of Sale register system to complete transactions.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Counted and balanced registers both opening and closing
- Coached staff on strategies to enhance performance and improve customer relations
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Processed returns and exchanges according to company policies.
- Established key performance indicators for front-end personnel and monitored progress against them regularly, for example, the members per hour served, items per minute scanned, items being missed, and items double charged.
- Implemented procedures to reduce shrinkage and increase profitability of the department.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Conducted regular performance evaluations of front end personnel.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
- Daily reports detailing front-end activity, such as sales volume, number of transactions, and average transaction size.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Trained new employees in customer service techniques and store policies.
- Communicated daily goals and expectations clearly to team members during shifts.
- Collaborated with management to implement process improvements for efficiency.
- Maintained cleanliness and organization of work areas to meet safety standards.
- Assisted customers with inquiries and resolved issues promptly to enhance satisfaction.
- Trained new employees on store policies and operational procedures effectively.
- Supervised team members in daily warehouse operations and customer service tasks.
- Investigated issues and answered questions to resolve customer problems effectively.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
Industrial Nurse
Republic Cement
Iligan City, Philippines
05.2006 - 07.2027
- Conducted health screenings and assessments for workers' fitness.
- Maintained accurate medical records and health documentation.
- Administered first aid and emergency care for injured employees.
- Ensured that all safety protocols and regulations were met while providing nursing services.
- Administered first aid and managed emergency care for on-site injuries.
- Educated staff on occupational health risks and preventive measures.
- Monitored workplace conditions to identify potential health hazards.
- Maintained accurate medical records and confidential employee information.
- Administered medication under doctor's orders as needed for patients' recovery.
- Performed regular health screenings such as blood pressure checks, vision tests, vaccinations.
- Coordinated with doctors, physical therapists, and other healthcare professionals to ensure optimal care for patients.
- Conducted research into new methods of treating industrial injuries and illnesses.
- Participated in team meetings with other healthcare professionals to discuss treatment plans or develop new protocols.
- Stocked clinical workstations and procedure rooms with necessary supplies.
Apparel Supervisor
Costco Wholesale
Ajax, Ontario
05.2022 - 08.2025
- Supervised apparel department operations and ensured product availability.
- Trained and mentored team members on customer service standards.
- Coordinated merchandise displays to enhance visual appeal and accessibility.
- Managed inventory levels and conducted regular stock audits.
- Assisted in implementing loss prevention strategies to minimize shrinkage.
- Collaborated with management to optimize sales floor layout and flow.
- Resolved customer inquiries and complaints effectively and professionally.
- Maintained compliance with company policies and safety regulations consistently.
- Coordinated with vendors regarding orders, pricing, delivery times.
- Provided excellent customer service by responding promptly to inquiries and complaints from customers.
- Maintained accurate inventory and reordered stock as necessary.
- Organized special events related to promotions or other initiatives.
- Reviewed merchandise displays and merchandising plans to ensure accuracy of product presentation.
- Assisted in developing promotional campaigns and marketing strategies to attract new customers.
- Conducted regular performance reviews for associates and provided guidance on how to improve their skillset.
- Created weekly schedules for apparel team members based on workload needs.
- Tracked daily sales figures and reported results to management.
- Supervised day-to-day operations of the apparel section including staffing levels.
- Resolved customer issues in a timely manner while following company policies and procedures.
- Recruited, interviewed, hired, trained, evaluated and coached employees.
- Implemented loss prevention measures to minimize shrinkage in the department.
- Analyzed sales data to identify areas of improvement within the department.
- Managed associate relations issues such as disciplinary action or grievances.
- Checked store displays to maintain correct amount of merchandise.
- Evaluated performance of team members and suggested methods to improve individual productivity.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Food Court Supervisor
Costco Wholesale
Ajax, Ontario
10.2021 - 04.2022
- Supervised daily food court operations to ensure smooth service and customer satisfaction.
- Trained and mentored staff on food safety practices and customer service standards.
- Managed inventory levels, ensuring supplies met demand without excess waste.
- Coordinated staff schedules to optimize coverage during peak hours and events.
- Monitored food preparation processes to maintain quality and compliance with health regulations.
- Collaborated with management to develop promotional strategies for food court offerings.
- Monitored daily sales, budgets, labor costs, inventory and other operational metrics in order to maximize efficiency.
- Organized the work of food court employees to ensure timely delivery of quality products to customers.
- Resolved conflicts between employees or between customers and employees in a professional manner.
- Inspected equipment on a regular basis in order to maintain high standards of cleanliness and safety.
- Directed and supervised food court staff to ensure efficient operations and customer satisfaction.
- Scheduled employee shifts to meet peak business periods while managing labor costs efficiently.
- Managed stock levels by ordering supplies from vendors based on projected needs.
- Ensured compliance with all health regulations, safety standards, company policies and procedures.
- Reviewed closing reports at end of shifts and corrected mistakes.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Delegated work to staff, setting priorities and goals.
- Explained goals and expectations required of trainees.
- Maintained presence on dining room floor and assisted team to support efficiency of service.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Customer Service Associate (Food and Merchandise)
Costco Wholesale
Ajax, Ontario
06.2015 - 09.2021
- Assisted customers with product inquiries and store navigation.
- Collaborated with team members to ensure stock availability.
- Maintained cleanliness and organization of merchandise displays.
- Educated customers on membership benefits and promotions.
- Monitored inventory levels and reported discrepancies to management.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Provided information about products and services available to customers.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Performed additional duties as assigned by management team.
- Followed policies and procedures to meet or exceed established performance requirements.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Educated customers on product features and benefits to enhance their shopping experience.
- Maintained knowledge of current sales promotions and new product releases.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Food Service Worker
Tim Hortons
Ajax, Ontario
08.2013 - 05.2015
- Prepared and served food items according to company recipes and standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated kitchen equipment safely and efficiently during food preparation.
- Assisted customers with menu selections and special dietary needs.
- Collaborated with team members to ensure smooth service flow during peak hours.
- Followed health and safety regulations to ensure food quality and sanitation.
- Served meals to customers in a friendly and courteous manner.
- Operated cash register to process cash, check, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Acquired new skills to support team and further accommodate customer needs.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
Child Caregiver
Joahnna Daguman
Ajax, Ontario
08.2010 - 07.2013
- Supervised children's daily activities and ensured a safe environment.
- Planned and implemented engaging educational activities for skill development.
- Prepared nutritious meals in accordance with dietary guidelines for children.
- Communicated effectively with parents regarding children's progress and needs.
- Managed behavior through positive reinforcement and conflict resolution techniques.
- Maintained cleanliness and organization of play areas and equipment.
- Documented children's milestones and provided regular updates to caregivers.
- Provided emotional support when needed during periods of distress or anxiety.
- Engaged in conversations with young children to help them develop verbal communication skills.
- Balanced schedules to promote optimal rest, play and educational periods.
- Established positive relationships with parents and guardians to communicate daily updates on their child's progress.
- Enforced rules to teach good manners and maintain safe environment.
- Administered medication in accordance with physician's instructions.
- Instilled discipline and maintained order with children by using simple and commanding directives.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Organized age-appropriate activities such as arts and crafts, games and educational lessons.
Registered Nurse
President Ramon Magsaysay Memorial Hospital
IBA, Zambales Philippines
05.2007 - 07.2010
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Provided patient and family health education focusing on self-management, prevention and wellness.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Facilitated clear communication with patients and families to ensure understanding of treatment plans and care instructions.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Collaborated with healthcare team to ensure accurate medication administration and adherence to treatment plans.
- Administered medications following established protocols and safety guidelines.
- Documented patient information accurately in electronic health records systems.
- Provided emotional support to patients and families during difficult situations.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Monitored patients after surgery, answered questions, and provided home care strategies.
- Educated patients and families on health care needs, conditions, and options.
Education
Bachelor of Science - Nursing
Adventist Medical Center College
Iligan City Philippines05-2005
Skills
- Patient assessment
- Medication administration
- Vital signs monitoring
- Electronic health records
- First aid response
- Team collaboration
- Regulatory compliance
- Time management
- Problem solving
- Effective communication
- Reporting and documentation
Certification
Advanced Cardiac Life Support ( March 2009)
Timeline
Front End Supervisor
Costco Wholesale
09.2025 - Current
Apparel Supervisor
Costco Wholesale
05.2022 - 08.2025
Food Court Supervisor
Costco Wholesale
10.2021 - 04.2022
Customer Service Associate (Food and Merchandise)
Costco Wholesale
06.2015 - 09.2021
Food Service Worker
Tim Hortons
08.2013 - 05.2015
Child Caregiver
Joahnna Daguman
08.2010 - 07.2013
Registered Nurse
President Ramon Magsaysay Memorial Hospital
05.2007 - 07.2010
Industrial Nurse
Republic Cement
05.2006 - 07.2027
Bachelor of Science - Nursing
Adventist Medical Center College