Gunai Eminova
Coquitlam, BC,BC
Summary
Experienced waitress with strong communication and customer service skills. Proven ability to thrive in fast-paced environments while maintaining professionalism and delivering exceptional dining experiences.
Overview
6
6
years of professional experience
2
2
Certifications
1
1
Language
Work History
Waitress
Town Hall Maple Ridge
07.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Trained in bartending which has aided in recommending drinks, and providing attentive and personalized service to enhance overall dining and drinking experience.
- Consistently exceeded management's performance expectations while adhering to company policies and procedures.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behaviours.
- Successfully managed large fundraisers and solo-hosted events with up to 40 guests.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Experienced in serving primarily liquor-based beverages and working late-night shifts
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Used cash registers and credit card machines to cash out customers
Waitress
Browns Socialhouse
02.2023 - 11.2023
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Fully trained in serving, hosting, and expo duties
- Collected payment for food and drinks served, balanced cash receipts and maintained an accurate cash drawer.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Increased sales significantly by upselling higher-end products to customers.
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
Assistant Manager/Sales Associate
Anytime Fitness Pitt Meadows
06.2021 - 03.2023
- Managed appointments, including membership sign-ups and club tours
- Opened and closed procedures and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in the hiring process by conducting interviews and training new staff
- Handled communications, including sending and receiving emails and phone calls
- Led and supported the team, providing education and guidance
- Managed financial transactions using the ABC financial system, debit machines, and cash handling
- Utilized Club OS software for operational efficiency
- Implemented cleaning protocols, ensuring washrooms and the overall gym environment were maintained
- Acted as Creative Director for the gym's side shows, designed posters for upcoming events, and managed social media content
- Assisted in security by overlooking the cameras
Waitress
Seniors Village
04.2021 - 06.2022
- Provided patient and compassionate care for elderly customers
- Sanitized tables to maintain cleanliness
- Served food and beverages to tables
- Washed dishes and efficiently handled opening and closing procedures
Waitress
Socrates Grill maple ridge
4 2021 - 9 2021
- Collaborated effectively as team player, providing support to coworkers
- Frequently worked independently, providing overall support and ensuring seamless operations.
- Processed orders via Skip, Uber, DoorDash, and over the phone.
- Greeted new customers, discussed specials, and took drink orders.
- Worked effectively in fast-paced environments.
Customers service associate
Dairy Queen
04.2018 - 07.2019
- Knowledge of proper food handling and safety procedures to maintain quality and hygiene standards.
- Ability to provide friendly and efficient customer service, ensuring positive experience for guests.
- Effective communication skills for coordinating tasks and sharing information with coworkers.
- Adaptability to changing circumstances and ability to work efficiently under pressure
Education
Student - The Bachelor of Science in Nursing
Douglas College
New Westminster, BCHigh School Diploma -
Maple Ridge Secondary School
Maple Ridge, BC07.2021
Skills
- Proficient in fast typing and adept at utilizing technology for efficient operations
Possess "Serving it Right" certification for responsible alcohol service and WHMIS certification
Experienced in management and hospitality, ensuring smooth operations and exceptional customer experiences
Excellent table maintenance
Able to work long and flexible hours reliably
Quick learner, adaptable to diverse situations
Skilled in resolving intense conflicts with professionalism, benefiting both the company and customers
Strong communication skills for effective interaction with colleagues and customers
Proficient in fast typing and adept at utilizing technology for efficient operations
Activities
My extensive background in competitive soccer has developed my time management, organizational abilities, and team collaboration skills. Additionally, I've contributed as a coach and volunteer at soccer camps, showcasing my commitment to the sport and community engagement.
Availability
Monday to Friday: 4:30 pm - closing
Weekends: open
Certification
Serving it right
Timeline
Waitress
Town Hall Maple Ridge
07.2023 - Current
Waitress
Browns Socialhouse
02.2023 - 11.2023
Assistant Manager/Sales Associate
Anytime Fitness Pitt Meadows
06.2021 - 03.2023
Waitress
Seniors Village
04.2021 - 06.2022
Customers service associate
Dairy Queen
04.2018 - 07.2019
Waitress
Socrates Grill maple ridge
4 2021 - 9 2021
Student - The Bachelor of Science in Nursing
Douglas College
High School Diploma -
Maple Ridge Secondary School
Serving it right
Whmis
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