GULMEHAK KANWAL
Brampton,ON
Summary
Motivated and reliable professional with experience in customer service, front-desk reception, and daily operations. Strong communication, organizational, and multitasking skills, with a proven ability to work effectively in a team, assist customers, and maintain a welcoming environment. Quick to learn, adaptable, and committed to providing excellent service while contributing to a positive and productive workplace.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Receptionist
Castlemore Paediatric Clinic
01.2026 - 09.2026
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Scheduling appointments, calling the hospital for reports and keeping the office need and clean.
- Using Microsoft office for paperwork organization.
Shift Supervisor
Rolly Polly Cow Ice Cream Studio
05.2024 - 01.2026
- Directed daily operations, staff scheduling, and workflow to ensure smooth functioning in high-volume setting.
- Trained new staff on health, safety compliance, and operational protocols to ensure readiness and adherence to standards.
- Utilized verbal de-escalation techniques to effectively resolve customer issues and enhance service experience.
- Managed point-of-sale transactions accurately, daily register balancing, and inventory standards.
Legal Assistant / Clerk
Maneet Dhillon Law Firm
06.2023 - 08.2023
- Prepared legal correspondence and intake paperwork in support of attorney activities.
- Managed confidential legal records in compliance with strict privacy standards.
- Organized case documentation to enhance daily law firm operations.
- Systematized file tracking and indexing for efficient document retrieval.
Education
Bachelor of Arts - Criminology
University of Toronto
Mississauga, ON04-2029
Skills
- Operational leadership
- Customer service excellence
- Conflict resolution
- Team coordination
- Effective communication
- Staff training
Certification
Security Guard License – Ontario Ministry of the Solicitor General, Use of Force Certification, Standard First Aid & CPR/AED Level C, Valid Ontario Class G Driver's License
Timeline
Receptionist
Castlemore Paediatric Clinic
01.2026 - 09.2026
Shift Supervisor
Rolly Polly Cow Ice Cream Studio
05.2024 - 01.2026
Legal Assistant / Clerk
Maneet Dhillon Law Firm
06.2023 - 08.2023
Bachelor of Arts - Criminology
University of Toronto