Guled Omar
Toronto
Summary
Skilled security professional with strong background in overseeing safety protocols and managing security teams. Adept at coordinating with staff to ensure secure environment, responding swiftly to incidents, and adapting to dynamic situations. Known for reliability, effective communication, and focus on achieving security objectives. Proficient in risk assessment, conflict resolution, and use of security technology.
Overview
9
9
years of professional experience
Work History
Security Supervisor
One Society
10.2018 - Current
- Monitored property and investigated any areas of suspicion.
- Resolved Conflicts and Negotiating with Others. Addressed complaints and settled disputes. Resolved grievances and conflicts. Negotiated with contractors. Recorded incident reports with detailed accounts of occurrences.
- Provided Consultation and Advice to Others. Provided guidance and expert advice to management or other groups on technical, systems-, or process-related topics. Assessed ongoing risk factors and suggested improvements to senior management.
- Developed training methods with focus on public safety and officer awareness.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Communicated issues or problems to clients while maintaining their confidence in company.
- Provided technical support for clients regarding their fob cards for accessing premises
- Conducted data entry on occasion for sold goods to residents
- Supervised teams of 3 security personnel
Returns Processor
Avenue Moving
05.2016 - 10.2016
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Increased productivity through streamlined processes and system efficiency.
- Used POS system to enter orders, process payments and issue receipts.
- Managed over 50 returned parcels per day
- Checked all products are returned in line with our Returns Policy.
- Logged customer returns details using internal systems.
- Maintained organization of returned items.
- Packed and dispatched orders
Education
High School Diploma -
John Polyani CI
06-2017
Skills
- Critical thinking
- Leadership
- Organization and Time management
- Planning and Coordination
- Safety Management
- Professionalism
- Reporting Skills
- Patrolling
- Attention to Detail
- Surveillance Skills
- Knowledge of Security and Fire Inspection Procedures
- Emotional Intelligence
- Security personnel training
- Staff management
- Skilled in conflict resolution
Timeline
Security Supervisor
One Society
10.2018 - Current
Returns Processor
Avenue Moving
05.2016 - 10.2016
High School Diploma -
John Polyani CI
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