Guillaume Michaud
Laval,QC
Summary
Technical product manager with over half a decade of experience in global enterprise security at Trackforce. Transitioned from retail sales to software development, leveraging sales skills and technical knowledge to excel in client success roles and achieve rapid promotion. Expertise in translating complex client requirements to technical teams, minimizing miscommunication, and optimizing development efficiency. Led a large-scale global software rollout, ensuring compatibility across all clients while proactively addressing emerging trends in AI and camera monitoring.
Overview
10
10
years of professional experience
Work History
Technical Product Manager
Trackforce
Montreal, Quebec
01.2022 - 04.2026
- Managed product lifecycle from inception to launch, aligning with market needs.
- Collaborated with cross-functional teams to define product requirements and roadmaps.
- Facilitated agile ceremonies, enhancing team collaboration and workflow efficiency.
- Analyzed market trends to identify opportunities for new features and enhancements.
- Coordinated with engineering teams, overseeing development and resolving issues.
- Presented product updates to executives, gathering feedback for future initiatives.
- Trained junior team members on best practices in client engagement strategies.
- Developed strong client relationships to understand needs and advocate for effective solutions.
Client Success Operations Analyst
Trackforce
Montreal, Quebec
11.2019 - 01.2022
- Analyzed operational data to identify trends and support informed decision-making.
- Developed reports using data visualization tools for enhanced insights and communication.
- Identified performance issues and collaborated with managers to implement effective resolutions.
- Presented findings to management and executive leadership, addressing questions to refine strategies.
- Documented existing business processes, pinpointing inefficiencies and recommending improvements.
- Conducted product demonstrations to improve client understanding and engagement.
- Established and monitored key performance indicators (KPIs) for customer success.
- Maintained comprehensive records of customer interactions within CRM system.
Software Programmer
Symplify Canada
Montreal, Quebec
03.2017 - 11.2019
- Collaborated with project managers to ensure timely project delivery.
- Mentored newly hired employees, preparing them for project tasks and unfamiliar systems.
- Resolved customer issues by establishing effective workarounds and debugging solutions.
- Applied diverse troubleshooting methods to analyze software problems and develop solutions.
- Implemented and tested enhancement feature requests to improve product functionality.
- Recommended and executed plans to enhance development tools and processes.
- Assisted teams in aligning marketing strategies based on data-driven insights.
- Wrote comprehensive reports outlining findings for technical and non-technical audiences.
Programmer
Sherpa Solutions
Montreal, QC
12.2015 - 03.2026
- Tracked post-deployment bug reports to recognize and resolve trends among user-reported faults and complaints.
- Presented proposals to senior engineers and developers outlining enhancements designed to improve usability and increase potential ROI.
- Cultivated app template libraries to streamline application production during commissioned engineering projects.
- Corrected, modified and upgraded software to improve performance.
- Tested and deployed scalable and highly available software products.
- Proved successful working within tight deadlines and a fast-paced environment.
- Tested functional compliance of company products.
- Conducted data modeling, performance and integration testing.
- Estimated work hours and tracked progress using Scrum methodology.
Skills
- Product lifecycle management
- Agile methodologies
- Cross-functional collaboration
- Data analysis
- Customer relationship management
- Effective communication
- Problem solving
- Team leadership
- Critical thinking
- Training and mentoring
- Data-driven decision making
- Continuous integration and deployment
- Stakeholder communication
- Sprint planning
- Technical strategy development
- Project management tools
- Feature prioritization
- Market research and analysis
References
References available upon request.
Timeline
Technical Product Manager
Trackforce
01.2022 - 04.2026
Client Success Operations Analyst
Trackforce
11.2019 - 01.2022
Software Programmer
Symplify Canada
03.2017 - 11.2019
Programmer
Sherpa Solutions
12.2015 - 03.2026