Shreya Ishwarlal Patel
Mission Viejo
Summary
Product management professional with focus on delivering results through innovative solutions. Proven ability to lead cross-functional teams and drive product development from concept to launch. Known for strong collaboration skills and adaptability in dynamic environments, with expertise in agile methodologies and stakeholder management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Product Manager
T-Mobile
01.2024 - 07.2025
- Driving the build and launch of T-ads robust service platform to serve tens of thousands of Uber and Lyft drivers across the United States and Canada to improve the rideshare experience for riders with Octopus interactive tablets.
- Build and execute Roadmap using the data-driven insights to serve the users and recommend feature developments
- Work with Technical architect to design the system and deliver out of the box functionality with less than 10% customized solutions
- Providing technical consultation to business partners that improve business process across sales and services
- Build processes to reduce manual workarounds and improve customer response time by 60%
- Work with cross-functional teams (Octopus Integration, sales, marketing, engineering) to determine the launch strategy and for successfully launch the product globally across USA and Canada
- Prioritize the backlog based on user needs and deliver on the prioritized items with the scrum team.
- Remote
Salesforce Business Analyst
United Airlines-Cargo via Swoon Technologies
07.2024 - 01.2025
- Worked with a cross function teams on multiple time zones to enhance the user experience for Cargo shipment across the globe
- Help execute Roadmap using the data-driven insights to serve the users and recommend feature developments
- Work with the product architect and business to elicit requirements and convert them to meaningful user stories
- Prioritize the backlog based on user needs and deliver on the prioritized items with the scrum team
- Conducted UAT Testing and provide training on enhanced or new features
- Remote
Product Manager/ Scrum Lead
Salesforce via Swoon Technologies
10.2023 - 01.2024
- Served as a SME for data Cloud and Tableau for one and more business area for successful migration of data cloud objects to Tableau for reporting.
- Managed and prioritize product backlog requests and communicate to stakeholders and senior management
- Perform requirements gathering and create thorough User Stories to advise on application solutions that support the strategic direction of Program roadmaps.
- Created, assigned, and maintained tickets in JIRA for bugs and defects.
- Lead the facilitation and organization of various Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Review, and Sprint Retrospective, ensuring effective communication and collaboration among team members.
- Coordinated with development, testing, and deployment teams to execute seamless production checkouts and releases.
- Managed risk through proactive identification and mitigation strategies, ensuring smooth project execution.
- Educate stakeholders, both within and outside the team, about the Scrum framework and Agile practices, fostering a shared understanding and promoting transparency.
- Remote
Healthcare Product Manager / Scrum Master
CVS Aetna
03.2023 - 10.2023
- Worked on Data migration project for clinical platform, targeted towards moving data from On-Prem to Salesforce Data cloud. This project was planned in phase-by-phase migration as the data objects were moved to Salesforce Data Cloud.
- Collaborate with stakeholders to gather and analyze business requirements, gap analysis and translating them into user stories and prioritizing product backlog.
- Work closely with development teams to ensure timely delivery of high-quality software solutions that meet customer needs.
- Conduct user acceptance testing and gather feedback to drive continuous improvement of the product.
- Develop product roadmaps, release plans, and feature documentation for stakeholders and cross-functional teams.
- Monitor product performance, conduct data analysis, and generate reports to identify areas for improvement and optimize product performance.
- Manage the end-to-end delivery of product & system objectives, from initial planning and execution to final testing and validation, ensuring that the team consistently delivers high-quality increments of value.
- Orchestrated user acceptance testing (UAT) to gather user feedback and refine product features before final release.
- Remote
- Key Achievements:
- Achieved 100 % data migration for clinical data to Salesforce data cloud, successfully retiring On-Prem as a data platform
Product Manager, Employee Success (Force.com & Service Cloud)
SALESFORCE
02.2021 - 03.2023
- Managed a 5-member cross-functional (product, engineering, sales, support) team and coordinated with six business partners toward the successful end to end implementation and launch of employee success products that enabled employees to write their yearly goals and maintain their physical and mental well-being.
- Owned numerous Salesforce systems and products used by 60K employees, delivering stable and performant services.
- Successfully ran roadmap meetings and drove product growth needs with multiple business stakeholders globally for new enhancements to help improve processes.
- Drive and lead user acceptance testing process to obtain business sign off for new features and enhancements
- Wrote user stories and acceptance criteria for development team based off business requirements
- Work and guide development team to ensure any questions are answered to prevent roadblocks
- Assessed 100% of product performances against KPIs and mitigated risks to improve the overall performance by 40%
- Managed & developed a long-term product roadmap and vision for 3 product lines. Acted as a primary SME for employee success products.
- Scoped out features, basic wireframes and built product roadmap for employee success product line. Wrote user stories and acceptance criteria for the development team that simplified business requirement.
- Key Achievements:
- Achieved 80% increase in adoption for the V2MOM App by reducing risks and improving usability for 60K+ employees with the launch of V2MOM 2.0.
- Successfully launched a mental well-being App (Camp – B Well) for 60K+ employees in a span of 6 months.
- Launched IDP application to 60K+ employees by providing seamless integration between Workday and force.com
Product Owner (Salesforce Sales Cloud)
MUFG UNION BANK
03.2017 - 01.2021
- Enhanced customer experience and support by leveraging business analysis, product management, and Agile methodologies to recommend and implement an enhanced CRM system for Regional and Wealth Banking.
- Spearheaded the development and execution of Salesforce Sales Cloud platform, resulting in a 40% increase in product adoption within the first year.
- Created personas and journey maps to suffice client requirement gathering and using them to map end user business processes to Salesforce platform
- Create and present solution and prototype (MOCK-UP) demo to both C-suite level and technical teams
- Support the development of new features and writing user story descriptions and acceptance criteria in JIRA which encompass expected user experience and benefits
- Led Agile/Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
- Prepared project management deliverables like status reporting, project schedule and budgeting.
- Collaborated with cross-functional teams, including sales, marketing, and customer success, to align product features with customer needs and market trends.
- Led product launch initiatives, including defining target audiences, creating compelling messaging, and coordinating marketing campaigns, resulting in a successful market entry and increased brand visibility.
- Developed and maintained relationships with key stakeholders, including customers, partners, and internal teams, to gather feedback and drive continuous improvement.
- Key Achievements:
- Retired 20-year-old legacy CRM system by implementing Salesforce Sales Cloud and Salesforce Mobile APP increasing productivity by 40%.
- Drove 100% Salesforce adoption among Commercial Bank users leading to 80% increase in system usability.
Product Analyst
Stylekart
10.2013 - 06.2015
- Presented data-based recommendations and insights to executive-level decision-makers, via easy-to-understand pivot tables created using Excel and Tableau.
- Led social media campaign that increased traffic to the website by 50%, which in turn increased sales by 20%.
- Key Achievements:
- Analyzed sales data and recommended strategies for revenue improvement, resulting in 30-40% increases in profit and deal size.
Education
Professional Certificate of Product Management -
Northwestern University, Kellogg Executive Education
01.2022
M.S. - Management Information Systems
California State University
Fullerton, CA01.2017
B.S. - Information Technology
Mumbai University
01.2013
Skills
- Sprint planning
- Data-driven decision making
- Continuous integration and deployment
- Product backlog management
- Product requirement documentation
- Business process improvement
- Software development lifecycle
- Vendor relationship management
- Stakeholder communication
- Product lifecycle management
- Wireframing and prototyping
- Cross-functional team leadership
- Release management
- API integration management
- Quality assurance processes
- Performance monitoring
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Task prioritization
- Interpersonal skills
- Analytical thinking
- Conflict resolution
Certification
- Salesforce: Platform App Builder | Sales Cloud Consultant | Advanced Administrator | Administrator | Salesforce Associate | Salesforce Business Analyst | 13X Salesforce Superbadges
- Database: Oracle SQL Associate | Oracle PL/SQL Associate
- Agile: Certified Scrum Product Owner | Certified Scrum Master | Scaled Agile Practitioner
Timeline
Salesforce Business Analyst
United Airlines-Cargo via Swoon Technologies
07.2024 - 01.2025
Technical Product Manager
T-Mobile
01.2024 - 07.2025
Product Manager/ Scrum Lead
Salesforce via Swoon Technologies
10.2023 - 01.2024
Healthcare Product Manager / Scrum Master
CVS Aetna
03.2023 - 10.2023
Product Manager, Employee Success (Force.com & Service Cloud)
SALESFORCE
02.2021 - 03.2023
Product Owner (Salesforce Sales Cloud)
MUFG UNION BANK
03.2017 - 01.2021
Product Analyst
Stylekart
10.2013 - 06.2015
M.S. - Management Information Systems
California State University
B.S. - Information Technology
Mumbai University
Professional Certificate of Product Management -
Northwestern University, Kellogg Executive Education
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