Guanwei Mai
San Francisco
Summary
I am currently looking for a job that can improve my skills in psychology field. I have taken the courses Psychopathology and Introduction to Clinical Psychology. I want to learn the real world incidents to different individual that is potential factor lead to mental illness. My future goal is dig into mental health field and become a therapist.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
SW Hotel
06.2022 - 12.2022
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Transcribed phone messages and relayed to appropriate personnel.
Community Ambassador
San Francisco Civic Engagement & Immigrant Affairs
03.2022 - 05.2022
- Worked with senior case managers to coordinate team development activities and trainings.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Referred unhoused people to shelters, legal resources and educational programs.
Busboy
Sodexo Food Service
08.2019 - 12.2019
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
Bachelor of Arts - Psychology
San Francisco State University
San Francisco, CA08-2025
High School Diploma -
Galileo High School
San Francisco, CA06.2016
Skills
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- POS Systems and Ordering Platforms
- Strategic planning
- Time management
- POS Systems and Ordering Platforms
- Proficient in Software
- Dependable and Responsible
Languages
Chinese (Cantonese)
Proficient
C2
Chinese (Mandarin)
Proficient
C2
Japanese
Intermediate
B1
Skills
- Cultural Awareness
- Attention to Detail
Timeline
Front Desk Receptionist
SW Hotel
06.2022 - 12.2022
Community Ambassador
San Francisco Civic Engagement & Immigrant Affairs
03.2022 - 05.2022
Busboy
Sodexo Food Service
08.2019 - 12.2019
High School Diploma -
Galileo High School
Bachelor of Arts - Psychology
San Francisco State University
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