Cindy-lee Van Bruchem
Sault Ste. Marie,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
The Water Tower Inn
06.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
CSR
Bank Of Montreal
08.2018 - Current
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Recommended products to customers, thoroughly explaining details.
- Provided primary customer support to internal and external customers.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Team Leader
Penningtons
10.2022 - 03.2024
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
Sales Floor Coordinator/Manager
Habitat For Humanity Restore
06.2014 - 08.2017
- Motivated volunteer team to exceed sales quotas through friendly competition and other incentive programs.
- Taught volunteers valuable life and job skills.
- Demonstrated product and answered questions for prospective customers.
- Partnered with operations team to achieve company revenue and profit goals.
- Recruited, hired and trained team of volunteers and co-op students.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Maintained focus during busy times and delegated tasks to volunteers to keep business running smoothly.
Waitress/Bartender
Al Jerky's
11.2012 - 09.2015
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
GED -
Guelph
GuelphSkills
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Upselling Products and Services
- Understanding Customer Needs
- Correcting Discrepancies
- Customer Service and Assistance
- Teller Transactions
- Cash Register Operations
Certification
Smart Serve
Timeline
Front Desk Receptionist
The Water Tower Inn
06.2023 - Current
Team Leader
Penningtons
10.2022 - 03.2024
CSR
Bank Of Montreal
08.2018 - Current
Sales Floor Coordinator/Manager
Habitat For Humanity Restore
06.2014 - 08.2017
Waitress/Bartender
Al Jerky's
11.2012 - 09.2015
GED -
Guelph
Smart Serve
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