Guadalupe Garcia Hernandez
Wasco
Summary
Enthusiastic professional with a focus on customer service and effective communication. Proven ability to resolve issues and collaborate with teams. Prepared to use bilingual skills to enhance customer experiences and support operational success.
Overview
7
7
years of professional experience
Work History
Office Aide
Wasco Union Elementary School District
Wasco
12.2021 - Current
- Conducted basic clerical tasks, including data entry and filing documents.
- Supported front office operations by answering phones and greeting visitors.
- Greeted visitors in a professional manner, providing them with assistance as needed.
- Provided support to office staff by performing general clerical duties such as filing, photocopying, scanning and faxing documents.
Customer Service Associate
Walgreens
Delano
05.2019 - 02.2021
- Resolved customer complaints through effective communication and problem-solving.
- Greeted customers and identified their needs.
- Resolved customer inquiries in a timely manner.
- Performed additional duties as assigned by management team.
- Followed policies and procedures to meet or exceed established performance requirements.
Cashier
McDonald's
Wasco
05.2018 - 02.2019
- Provided friendly service to create positive shopping experiences for customers.
- Collected payments and provided accurate change.
- Performed other duties as assigned by management.
- Delivered a high level of customer service by using active listening and engagement skills.
Education
Associate of Arts - Criminal Justice
Bakersfield College
Bakersfield05-2025
Dispatcher Public Safety - P.O.S.T
Bakersfield College
Bakersfield10-2024
Typing Certificate -
America's Job Center of California
Shafter06-2024
Bilingual - Spanish/English Proficiency Examination
Bakersfield College
Bakersfield12-2023
Skills
- Bilingual proficiency
- Effective communication
- Customer service
- Problem solving
- Time management
- Team collaboration
- Performance improvement
Timeline
Office Aide
Wasco Union Elementary School District
12.2021 - Current
Customer Service Associate
Walgreens
05.2019 - 02.2021
Cashier
McDonald's
05.2018 - 02.2019
Associate of Arts - Criminal Justice
Bakersfield College
Dispatcher Public Safety - P.O.S.T
Bakersfield College
Typing Certificate -
America's Job Center of California
Bilingual - Spanish/English Proficiency Examination
Bakersfield College
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