Pilar Mendoza
San Pablo
Summary
Detail-oriented and bilingual (English/Spanish) Office Aide with hands-on experience supporting municipal operations through front-desk service, data entry, invoice processing, and resident assistance. Skilled in handling high volumes of phone and in-person inquiries with professionalism and accuracy. Proficient in city systems such as MUNIS and IMS, with a strong ability to maintain accurate records, manage spreadsheets, and coordinate communication across departments. Committed to providing accessible and responsive public service to diverse community members.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Aide
City of Richmond
03.2025 - Current
- Answered and directed incoming phone calls, providing courteous and accurate information to residents and internal staff.
- Assisted residents in person at the front counter with general inquiries, service requests, permits, and complaints, ensuring prompt and effective service.
- Composed and sent emails to department heads and relevant staff to relay resident requests and concerns received via phone, mail, and in-person visits.
- Translated verbal and written communication between English and Spanish, supporting accessible public service for diverse community members.
- Entered and maintained data in spreadsheets to track resident interactions, service requests, and permit processing.
- Logged complaints and service requests into the IMS (Information Management System) for follow-up and resolution by appropriate departments.
- Learned and began processing invoice payments using MUNIS, the city’s financial management system.
- Maintained organized records and documentation to support departmental reporting and compliance.
- Collaborated with multiple city departments to ensure consistent and timely responses to resident concerns.
- Developed correspondence letters, memos, and emails.
- Opened and properly distributed incoming mail to promote quicker response to client and customer inquiries.
- Updated and managed invoice tracking spreadsheets to ensure records remained current and accurate.
Cleaning Crew Member and Office Assistant
Pacheco's Janitorial Service
09.2020 - 01.2024
- Contributed to a positive work atmosphere by fostering teamwork and open communication among crew members.
- Removed trash, debris and other waste materials from premises.
- Reduced complaints from clients by addressing their specific cleaning requests and preferences.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Assisted with running payroll, sending invoices, and submitting EDD forms
Education
Bachelor of Arts - Business Administration, General Business
California State University, Dominguez Hills
Carson, CA12.2024
High School Diploma - undefined
Aspire College Preparatory Academy
Richmond, CA06.2019
Skills
Technical Skills
- MUNIS (Invoice processing & financial system navigation)
- IMS (Information Management System) – Complaint & request tracking
- Microsoft Excel (Data entry, spreadsheet management, invoice tracking)
- Email communication (Professional correspondence with department heads)
- Data entry and database maintenance
- Office equipment operation (phone systems, scanners, printers, etc)
Administrative & Office Support Skills
- Front desk customer service
- Records management
- Document organization
- Time management and multitasking
- Accurate logging and tracking of resident interactions
Communication & Interpersonal Skills
- Bilingual communication (English and Spanish)
- In-person and phone-based customer service
- Professional email writing
- Cross-departmental communication
- Conflict resolution and complaint handling
- Active listening and information gathering
Customer Service & Community Engagement
- Assisting residents with permits, complaints, and general inquiries
- Translating for non-English-speaking residents to ensure equitable service
- Responding to resident needs promptly and respectfully
- Supporting diverse communities with empathy and professionalism
Certification
- National Society of Leadership and Success
- Human Resource Management
LANGUAGES
English - Native or Bilingual
Spanish - Native or Bilingual
Timeline
Office Aide
City of Richmond
03.2025 - Current
Cleaning Crew Member and Office Assistant
Pacheco's Janitorial Service
09.2020 - 01.2024
High School Diploma - undefined
Aspire College Preparatory Academy
Bachelor of Arts - Business Administration, General Business
California State University, Dominguez Hills