Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tingting Guo

Niagara Falls,ON

Summary

Warm, reliable, and child-focused professional with a strong background in customer service and hands-on experience in preschool and daycare settings. After becoming a mother, I developed a deep interest in child development and early learning, which led me to transition into early childhood education. I’ve since worked as an early childhood educator and assistant, supporting children’s growth through play-based, bilingual activities in both Mandarin and English. Passionate about creating a safe, engaging environment where young children feel seen, heard, and encouraged to explore.

Overview

12
12
years of professional experience

Work History

Early Childhood Educator

Spring Lands Nursery School
12.2022 - 06.2024
  • Designed and led play-based and theme-based activities for children aged 3 to 6, supporting early development in language, motor skills, and social-emotional growth.
  • Provided basic English language exposure through songs, picture books, classroom instructions, and bilingual activities, helping young learners build interest and confidence.
  • Communicated with children in both Mandarin and simple English; capable of managing daily classroom routines and interactions in English at a functional level.
  • Observed and recorded children’s behavior and development, and communicated progress with families during regular meetings.
  • Maintained a caring, safe, and inclusive classroom environment that respected individual learning needs.
  • Held a valid China National Early Childhood Education Certificate
  • Worked closely with a team of teachers to plan weekly lessons, celebrate seasonal events, and organize parent-child activities.

VIP Services Representative

Chengdu Xi Nan Woman's Hospital Co., LTD
06.2021 - 11.2022
  • Provided VIP customer service, including gathering and organizing customer information, and assisting customers with various pre-pregnancy examinations.
  • Conducted customer data information gathering, organization, and archival into the information management system.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Manager & Human Resource

Chengdu Leshi Aquarium Products Co., LTD
03.2014 - 05.2021
  • Developed customer service guidelines for an e-commerce platform.
  • Established standards for post-sales service, response times, and procedures for handling exceptional orders.
  • Effectively resolved and managed exceptionally challenging post-sales orders, maintaining a store DSR rating of 4.9 on both Tmall and JD platforms.
  • Responsible for the recruitment and foundational training of e-commerce customer service personnel.
  • Conducted performance evaluations and scoring for e-commerce customer service personnel, as well as compiled monthly reports.


Customer Service Representative

Chengdu Moshi Brand Investment Management Co., LTD
09.2012 - 02.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Organized and inputted customer data into CRM system, improving workflow and enhancing customer service.
  • Coordinated meetings between designers and clients, effectively documenting meeting discussions and circulating the records for client and designer review and confirmation.

Education

Bachelor's Degree - Accounting

Sichuan University
06.2013

High School Diploma -

Chengdu No. 11 High School High
06.2005

Skills

  • Early childhood education
  • Experience with children
  • Classroom experience
  • Relationship building
  • Problem-solving
  • Play-based learning
  • Parent-teacher communication

Languages

English
Professional Working
Chinese (Mandarin)
Native or Bilingual

Timeline

Early Childhood Educator

Spring Lands Nursery School
12.2022 - 06.2024

VIP Services Representative

Chengdu Xi Nan Woman's Hospital Co., LTD
06.2021 - 11.2022

Customer Service Manager & Human Resource

Chengdu Leshi Aquarium Products Co., LTD
03.2014 - 05.2021

Customer Service Representative

Chengdu Moshi Brand Investment Management Co., LTD
09.2012 - 02.2014

High School Diploma -

Chengdu No. 11 High School High

Bachelor's Degree - Accounting

Sichuan University

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Tingting Guo