Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Gustavo Rivera Favela

Santa Rosa,CA

Summary

Customer-focused professional with 4+ years of experience in customer service environments, including 3 years as a supervisor. Certificate of completion in Medical Billing & Coding Specialist recently obtained from Petaluma Adult School, strengthening my understanding of patient billing operations and HIPAA compliance. Proficient at multitasking in a high pressure environment, payment handling, and solving conflicts in a professional and satisfactory manner. Keen on bringing my strong social and organizational skills to a healthcare setting.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Barista & Former Shift Supervisor

Starbucks
09.2020 - Current
  • Trained new hires on company policies with positive reinforcement and respectful, encouraging coaching,
  • Supervised and supported a team of partners, ensuring smooth operations during fast paced shifts.
  • Resolved customer conflicts professionally and effectively, displaying strong communication and decision making skills.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.

Education

High School Diploma -

Piner High School
Santa Rosa, CA
05-2019

Skills

  • Proficient in customer service & communication skills
  • Knowledge of medical billing processes
  • Understanding of HIPAA compliance standards
  • Bilingual in English and Spanish
  • Transaction handling proficiency
  • Team leadership & staff training experience
  • Effective in conflict management

Certification

  • Certificate of Completion in Medical Billing & Coding Specialist, Petaluma Adult School - Completed 01/2025

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Barista & Former Shift Supervisor

Starbucks
09.2020 - Current

High School Diploma -

Piner High School

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Gustavo Rivera Favela