Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kenia Hernandez

Los Angeles,CA

Summary

As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.

Overview

10
10
years of professional experience

Work History

Shift Supervisor

Starbucks
08.2015 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Cashier

Ross Mini Market
10.2024 - 04.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Education

High School Diploma -

East Los Angeles Skills Center
Los Angeles, CA
05-2013

Skills

  • Cash handling
  • Employee training
  • Customer-oriented
  • Positive attitude
  • Inventory counts
  • Assigning work
  • Problem-solving
  • Complaint resolution
  • Motivational leadership

Languages

Spanish

Timeline

Cashier

Ross Mini Market
10.2024 - 04.2025

Shift Supervisor

Starbucks
08.2015 - Current

High School Diploma -

East Los Angeles Skills Center
Kenia Hernandez