Kenia Hernandez
Los Angeles,CA
Summary
As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Starbucks
08.2015 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Cashier
Ross Mini Market
10.2024 - 04.2025
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
East Los Angeles Skills Center
Los Angeles, CA05-2013
Skills
- Cash handling
- Employee training
- Customer-oriented
- Positive attitude
- Inventory counts
- Assigning work
- Problem-solving
- Complaint resolution
- Motivational leadership
Languages
Spanish
Timeline
Cashier
Ross Mini Market
10.2024 - 04.2025
Shift Supervisor
Starbucks
08.2015 - Current
High School Diploma -
East Los Angeles Skills Center
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