Gregory Moustache
Montreal
Summary
An experienced, ambitious, and results-oriented Computer IT with expertise in MacOS, WindowOS, & iOS. I am a highly driven & hardworking professional who gets the job done right with excellent communication & negotiation skills. I am an experienced, versatile, & detailed-oriented professional Computer IT with proven expertise in computer security, technical documentation, & adaptability. A collaborative individual, I successfully lead others by sharing knowledge, using effective communication strategies, & fostering a team-oriented culture.
Overview
7
7
years of professional experience
Work History
IT
Apple
10.2011 - 03.2019
- Provided technical assistance to customers to ensure quality care
- Collaborated with IT to optimize service performance
- Educated customers on fundamental usage of MacOS & iOS devices
- Educated customers on fundamental usage of iCloud & ChromeOS
- Maintained & ensured Apple Store met corporate standards and operating procedures
- Stayed up to date to new Apple patches & updates for MacOS, iOS & iCloud
- Stayed up to date to new Apple standards for repairs for hardware & software, remediating with customers & using Genius to document technical notes
- Analyzed computer hardware systems for performance optimization
- Analyzed hardware components and systems for performance optimization
- Developed and implemented hardware and software solutions for clients
- Diagnosed and troubleshot hardware issues for clients, including hardware incompatibilities and component failures
- Implemented and maintained computer hardware and software systems for clients
- Implemented and maintained computer hardware components in a variety of settings
- Monitored computer hardware performance and identified potential issues
Education
Sound Engineer - Audio Technician
Vanier
Montreal, Qc02.2017
Skills
- Impact Assessment
- Customer service
- Problem-solving
- IT security principles
- Hardware & Software Troubleshooting
- Documentation
- Conflict resolution
- Maintenance & repair
- MS Office Suite
- IT Technical Support
Additional Information
Actively studying Comptia Security+ & Comptia A+ to continue furthering my technical knowledge., Basic fundamental of Linux., Learning Python, Bash & Power shell., Expanding computer literacy.
Timeline
IT
Apple
10.2011 - 03.2019
Sound Engineer - Audio Technician
Vanier
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