Gregory Marshall-Lehoc
Montreal
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
La Bottega - Il Negozio Nicastro
05.2023 - 08.2023
- Responsible for assisting customers, staffing sandwich counter, maintaining clean store environment
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Customer Service Representative
Farm Boy
04.2022 - 07.2022
- Responsible for interacting with customers, assisting with inventory, ensuring carts/baskets available for customer use
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Construction Assistant
David Parsons
07.2021 - 08.2021
- Assisted with demolition and construction of residential renovation project
- Reduced project duration by efficiently coordinating materials delivery and equipment usage.
- Enhanced project efficiency by assisting in coordination of on-site operations.
Counsellor in Training
Dovercourt Recreation Association
07.2019 - 08.2019
- Earned leadership certificate as Junior Camp Counsellor
- Energetically participated in recess, games and physical activities with camp children.
- Deescalated conflicts among campers and sought assistance from seniors for permanent resolutions.
- Devised and enacted team-building exercises.
- Carefully learned and upheld camp rules and regulations for safety and behavior management.
Education
Bachelor of Arts - Art Education
Concordia University
Montreal, QC03-2027
High School Diploma -
Glebe Collegiate Institute
01.2023
Skills
- Customer service
- Critical thinking
- Active listening
- Problem resolution
Noteworthy
Dependable, Interpersonal Skills, Strong Work Ethic, Adaptable, Music, Film, Philosophy, Art, Photography, Available upon request
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Customer Service Representative
La Bottega - Il Negozio Nicastro
05.2023 - 08.2023
Customer Service Representative
Farm Boy
04.2022 - 07.2022
Construction Assistant
David Parsons
07.2021 - 08.2021
Counsellor in Training
Dovercourt Recreation Association
07.2019 - 08.2019
Bachelor of Arts - Art Education
Concordia University
High School Diploma -
Glebe Collegiate Institute
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