Summary
Overview
Work History
Education
Skills
Education
Contact
Timeline
Generic

Gregory Foddrell

Chino Hills

Summary

Experienced Call Center professional offering polished Sales, Customer service, and overall communication skills. Excellent organizational skills and talent for overcoming customer objections. Self-motivated and a true team player. I am the guy who shows up early, and stays late when necessary.

Overview

11
11
years of professional experience

Work History

Electronics Test Technician

Best Buy
11.2023 - Current
  • Enhanced user experience for applications through rigorous usability testing and identifying areas for improvement.
  • Managed multiple projects simultaneously, demonstrating strong time management skills and prioritization abilities.
  • Assisted in the creation of training materials for new testers, promoting consistency in testing procedures..
  • Maintained a high level of safety in the workplace by adhering to established guidelines and protocols.
  • Reduced troubleshooting time by maintaining an organized work environment and accurate inventory of test equipment.

Healthcare Sales Representative

Gainwell Technologies (Medicaid Call Center)
10.2021 - 11.2023
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Resolved billing inquiries and disputes in timely fashion.

Customer Service Representative

AT&T Mobility
06.2016 - 09.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered 30+ customer telephone calls promptly to avoid on-hold wait times..
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Answered product and service questions, suggesting other offerings to attract potential customers
  • Recorded account information to open new customer accounts

Telesales Representative

Personnel Concepts
05.2014 - 06.2016
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Overcame objections using friendly, persuasive strategies.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Provided information about available products and services, membership details, and purchase advantages.

Education

Associate of Science - Information Technology

Long Beach City College
Lakewood, CA
06-2009

High School Diploma -

Redlands Senior High School
Redlands, CA
06.2000

Skills

  • Issue and Complaint Resolution
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Sales
  • Cross selling
  • Customer Service
  • Strong Analytical and Problem-Solving Skills
  • Customer Support
  • Prompt Engineeing
  • Call Center representative
  • Billing and Claims

Education

Redlands, CA

Contact

Chino Hills, CA 91709

Timeline

Electronics Test Technician

Best Buy
11.2023 - Current

Healthcare Sales Representative

Gainwell Technologies (Medicaid Call Center)
10.2021 - 11.2023

Customer Service Representative

AT&T Mobility
06.2016 - 09.2021

Telesales Representative

Personnel Concepts
05.2014 - 06.2016

Associate of Science - Information Technology

Long Beach City College

High School Diploma -

Redlands Senior High School

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Gregory Foddrell