Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Gregory Foddrell

Gregory Foddrell

Chino Hills

Summary

Experienced Call Center professional offering polished communication skills. Excellent organizational skills and talent for overcoming customer objections. Self-motivated and a true team player.

Overview

12
12
years of professional experience

Work History

Electronics Test Technician

Best Buy
11.2023 - Current
  • Enhanced user experience for applications through rigorous usability testing and identifying areas for improvement.
  • Managed multiple projects simultaneously, demonstrating strong time management skills and prioritization abilities.
  • Assisted in the creation of training materials for new testers, promoting consistency in testing procedures..
  • Maintained a high level of safety in the workplace by adhering to established guidelines and protocols.
  • Reduced troubleshooting time by maintaining an organized work environment and accurate inventory of test equipment.

Healthcare Sales Representative

Gainwell Technologies (Medi-Cal Call Center)
10.2022 - Current
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Resolved billing inquiries and disputes in timely fashion.

Customer Service Representative

AT&T Mobility
06.2016 - 08.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered 30+ customer telephone calls promptly to avoid on-hold wait times..
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Answered product and service questions, suggesting other offerings to attract potential customers
  • Recorded account information to open new customer accounts

Telesales Representative

Personnel Concepts
05.2014 - 06.2016
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Overcame objections using friendly, persuasive strategies.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Provided information about available products and services, membership details, and purchase advantages.

Sales Associate

Sprint
04.2012 - 05.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Tracked stock using company inventory management software.

Education

High School Diploma -

Redlands Senior High School
Redlands, CA
06.2000

Skills

  • Issue and Complaint Resolution
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Electronics troubleshooting
  • Firmware Updating
  • Upbeat and Positive Personality
  • Strong Analytical and Problem-Solving Skills
  • Customer Support

Timeline

Electronics Test Technician

Best Buy
11.2023 - Current

Healthcare Sales Representative

Gainwell Technologies (Medi-Cal Call Center)
10.2022 - Current

Customer Service Representative

AT&T Mobility
06.2016 - 08.2022

Telesales Representative

Personnel Concepts
05.2014 - 06.2016

Sales Associate

Sprint
04.2012 - 05.2014

High School Diploma -

Redlands Senior High School

Similar Profiles

CREATE PROFILE
Gregory Foddrell