Gregory Conto
Maple Ridge
Summary
After being in this enviroment for 30 plus years i have gained valuable knowledge into the needs of our clients. I have compassionate care and effective support in high-stress environments. Demonstrated ability to manage diverse client needs and resolve conflicts, ensuring safe and welcoming shelter atmosphere. Proven skills in crisis intervention and empathetic communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
SHELTER WORKER/PEER SUPPORT
SURREY URBAN MISSION SOCIETY
03.2024 - Current
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
- Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
- Contributed to the establishment of a supportive and inclusive atmosphere within the shelter through active listening and empathetic engagement with clients.
- Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
- Enhanced living conditions for shelter occupants through diligent cleaning and maintenance of facility spaces.
FRONTLINE WORKER/Caseworker Intern
INNER VISIONS TREATMENT CENTER
03.2022 - 12.2023
- Enhanced client satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Evaluating client needs
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Helped clients with outside resources, jobs, living arrangements, Dr appointments.
- Administered medications
Education
GED -
George Pringle Secondary
West Kelowna, BC06-1987
Skills
- Cross-cultural sensitivity
- Self-care practices
- Boundaries maintenance
- Professionalism and ethics
- Client advocacy
- Mental health support
- De-escalation techniques
- First aid and CPR
Languages
Certification
- Level 3 First Aid Trauma Tech-2023
- Level C CPR- 2023
- Food Safe- 2022
- Naloxone- 2023
- Anger Management- 2022
Timeline
SHELTER WORKER/PEER SUPPORT
SURREY URBAN MISSION SOCIETY
03.2024 - Current
FRONTLINE WORKER/Caseworker Intern
INNER VISIONS TREATMENT CENTER
03.2022 - 12.2023
- Level 3 First Aid Trauma Tech-2023
- Level C CPR- 2023
- Food Safe- 2022
- Naloxone- 2023
- Anger Management- 2022
GED -
George Pringle Secondary
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