Greg Sacrey

Designed, developed, and managed enterprise-critical IT systems, including CMDB (iTop) and BMC Discovery, ensuring alignment with organizational goals.

• System Development : Led the design of the CMDB and Discovery architecture, implementing custom patterns and integrations to enhance data accuracy and efficiency across a global environment that peaked at 120K servers world wide.
• Data Management : Maintained CMDB integrity, conducted discovery scans, and ensured seamless system compatibility and data accuracy across thousands of virtual and physical servers.
• Reporting and Collaboration : Delivered actionable reports and KPIs, supported audits, and worked with cross-functional teams to meet evolving data needs. Maintained high asset ownership details with over 95% accuracy rating across a global landscape
• Training and System Maintenance : Conducted user training, managed documentation, and ensured system reliability through infrastructure oversight and troubleshooting.

Key Achievements :

• Developed custom discovery patterns and application mappings, boosting scanning reliability.
• Played a key role in audits by delivering accurate reports and ensuring compliance.
• Contributed to policies for asset management and AI adoption, aligning with best practices.
• Enhanced organizational efficiency through tailored features, reports, and processes.
• Architected solutions for optimizing data flow and increasing efficiency.
• Boosted application reliability with thorough testing and validation procedures.
• Led technical discussions to align architecture with business objectives.

Delivered scalable IT Service Management (ITSM) solutions for government and private sector clients, with expertise in system development, workflow design, and third-party integrations.

• Managed Remedy ARS servers across production, staging, development, and DRP environments, ensuring optimal performance and reliability.
• Designed and implemented workflows to meet evolving business needs, including a revamped custom CMDB for better integration with Incident and Change modules.
• Identified and resolved system defects, ensuring stability and operational efficiency.
• Streamlined RFC creation by developing a Change Template module for consistency and efficiency.
• Enhanced system capabilities by integrating custom solutions with third-party applications.
• Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
• Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.
• Facilitated workshops with clients to identify pain points, establish goals, and define actionable steps towards achieving desired outcomes.
• Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
• Evaluated existing business processes, recommending improvements that led to increased operational efficiency.
• Collaborated with internal teams to develop customized solutions that addressed unique client needs.