Greg Ryan
Mississauga,ON
Summary
Business-minded individual successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 7 years of management performance. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
18
18
years of professional experience
Work History
Irrigation Technician
Groundhog Landscaping Ltd
Etobicoke, ON
06.2013 - Current
- Demonstrated irrigation system features to customers and thoroughly explained functionalities and uses.
- Established lucrative customer relationships by using effective communication and active listening skills.
- Supervised installation work of other technicians to make sure systems were fully operational.
- Operated complex irrigation systems with computer controls and extensive distribution lines.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Increased sales by offering advice on purchases and promoting additional products.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Maintained accurate records of time and materials required to perform repairs and service.
Area Manager
Discount Car and Truck Rental
Woodbridge, ON
03.2010 - 06.2013
- Sourced and pre-qualified leads and identified new business opportunities by dialing thirty daily outbound calls to build partnerships and achieve sales quota.
- Resolved conflicts promptly to promote positive environment for customers.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
Inbound Call Center Representative
RBC
Mississauga, ON
02.2008 - 03.2010
- Generated new and repeat sales by offering timely product, service and technical information.
- Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Resolved complaints to satisfy customers and encourage future transactions.
- Trained and coached new call center team members on computer systems and customer service strategies.
- Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales.
- Investigated and resolved customer inquiries and complaints quickly.
Mechanic
Hawleys Pontiac Buick GMC LTD
Mississauga, ON
06.2004 - 09.2007
- Maintained accurate records of time and materials required to perform repairs and service.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Inspected vehicles and evaluated condition of systems, equipment, lights and accessories.
- Disassembled defective parts to make proper repairs.
- Followed established safety procedures and techniques when working under lifted vehicles.
- Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
Education
Diploma - Marketing Management - Customer Relationship Marketing
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON04.2008
High School Diploma -
Streetsville Secondary School
Mississauga, ON06.2006
Skills
- Customer Account Management
- Customer Retention Strategies
- Sales Promotion and Tracking
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Negotiation and Persuasion
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Workflow Efficiency
- Training Junior Team Members
- Complex Problem-Solving
- Records Organization and Management
- Conflict Resolution Techniques
- Adaptability and Dependability
- Attention to Detail
Timeline
Irrigation Technician
Groundhog Landscaping Ltd
06.2013 - Current
Area Manager
Discount Car and Truck Rental
03.2010 - 06.2013
Inbound Call Center Representative
RBC
02.2008 - 03.2010
Mechanic
Hawleys Pontiac Buick GMC LTD
06.2004 - 09.2007
Diploma - Marketing Management - Customer Relationship Marketing
Sheridan College Institute of Technology And Advanced Learning
High School Diploma -
Streetsville Secondary School
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