Greg Matthews
Niagara Falls,ON
Summary
Highly motivated, focused, and professional, with a verifiable record of achievement. Dynamic and Energetic learner, with proven experience managing both human and professional resources. Adaptable, willing to work in any capacity that is required.
Overview
7
7
years of professional experience
1
1
Certification
1
1
Language
Work History
A/Manager, Intelligence and Enforcement
Canada Border Services Agency
12.2022 - Current
- Manages the development and execution of program goals, operational plans and priorities and contributes to the development and implementation of divisional business plans, guidelines and control mechanism
- Develops and implements risk management strategies to identify and manage areas of high risk for non-compliance with rules and regulation, etc., involving multi-dimensional projects, cases, and investigations involving multiple stakeholders and multiple programs, the scope of which could impact public safety and the reputation of CBSA at a regional, national and/or international level
- Provides expert advice, interpretation and technical guidance to CBSA Senior Management, internal and external stakeholders, Port of Entry operations and employees with respect to program execution and interpretation of legislation, regulations and policies, on enforcement related activities
- Foster, develops and manages strategic partnerships, networks, interactive collaborative exchange frameworks and processes with clients and stakeholders, (internally, externally and domestic and foreign) and provides leadership and advocacy concerning the requirements of the region in relation to issues and initiatives of shared interest, which could have an impact on the national program
- Leads and/or participates on local and regional (internal/external) committees that modify the program management framework including the design, revision and implementation of legislation, policy, procedures and systems to ensure the delivery of the program supports CBSA's enforcement priorities.
Intelligence Analyst
Canada Border Services Agency
06.2021 - Current
- Supported decision-makers by providing timely, accurate, and relevant assessments of emerging threats.
- Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
- Maintained subject matter expertise in assigned areas of responsibility through ongoing professional development activities.
- Coordinated with other intelligence agencies to share information and resources.
- Produced multi-source intelligence reports and products for different agency customers.
- Developed standard operating procedures for intelligence operations and activities.
- Created useful and timely intelligence products to support field operations.
- Reduced knowledge gaps within the organization by creating comprehensive intelligence products tailored to specific audience needs.
- Strengthened situational awareness among key stakeholders by delivering concise, actionable intelligence briefings.
- Utilized intelligence collection platforms and analysis techniques to identify and document intelligence gaps.
- Assisted in creating high-level intelligence briefs for senior management.
Basic Firearms Instructor
Canada Border Services Agency
2014 - Current
- Delivering the mandate of the Canada Border Services Duty Firearms Course
- Adapted instructional methods to accommodate diverse learning styles and skill levels of trainees.
- Contributed to a positive learning atmosphere by fostering open communication between instructors and trainees regarding expectations, goals, and performance outcomes.
- Improved trainee accuracy by providing personalized coaching and feedback during live-fire exercises.
- Supported the professional growth of fellow instructors through peer mentoring and constructive feedback on teaching techniques.
- Developed strong relationships with local law enforcement agencies, leading to collaborative training opportunities for both instructors and officers.
- Collaborated with colleagues to share ideas and resources to enhance officer experiences and success.
A/Superintendent
Canada Border Services Agency
2015 - 2021
- Conduct all CBSA business in a responsible and professional manner, while effectively managing the operation, supporting our client service standards and taking into account a diverse clientele
- Manage enforcement activities through leadership and support, while ensuring they are exercised with professionalism and integrity and in compliance with CBSA's policies, procedures and related legislation
- Ensure all administrative activities relating to the processing of people and goods are completed effectively and efficiently and in accordance with CBSA's policies and procedures and related legislation
- Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
- Mentored new officers, leading to increased productivity and improved teamwork throughout the organization.
- Ensuring the continuing support and implementation of all OICs related to COVID-19 and its associated response at the Port of Entry, while also overseeing the implementation of an emergency testing facility (Pilot Project), in conjunction with the Department of Defense and the Canadian Red Cross.
Border Services Officer
Canada Border Services Agency
2009 - 2021
- Responsible for conducting effective and efficient primary interviews, relating to the entry of people and goods into Canada
- Determining the validity of the stay of travelers to Canada, and referring quality secondary referrals through visual observations and interview techniques
- Examine and determine the valuation of goods being imported into Canada
- Enforcement of the Customs Act, Immigration and Refugee Protection Act, Criminal Code of Canada, and 90 other Acts of Parliament, while performing other duties considered within the scope of the Canada Border Services Agency, while supporting Agency values
- Immigration cross trained and expert knowledge of the Immigration and Refugee Protection Act, and other programs dealing with the entry of foreign nationals into Canada
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Intelligence Officer
Canadian Security Intelligence Service
08.2017 - 11.2018
- Developed strong relationships with key stakeholders across government agencies, promoting collaboration on intelligence matters.
- Utilized advanced technical tools for effective data collection, analysis, and visualization of complex information sets.
- Managed sensitive information with discretion, ensuring proper handling and dissemination to authorized personnel only.
- Evaluated source reliability and information credibility, ensuring high-quality input for analytical processes.
- Conducted in-depth research on emerging threats, enabling proactive countermeasures and increased situational awareness.
Education
Bachelor of Arts - Sociology - Criminology
Brock University
St. Catharines, ON01.2010
Secondary School Diploma -
Lakeport Secondary School
St. Catharines, ON06.2002
Skills
- Teamwork and Collaboration
- Decision-Making
- Relationship Building
- Staff training/development
- Coaching and Development
- Planning and coordination
- Creative Problem-Solving
- Strong critical thinking capabilities
- Verbal, interpersonal, and written communication
- Report Writing
- Research and analysis
- Data Evaluation
Accomplishments
2022 CBSA Presidents Award for Collaboration (Project Pipeline)
2022 RDG Award, Excellence in Leadership
2021 RDG Award, Excellence in Leadership
2021 RDG Award, Excellence in Impact
Skills Achievements
- 2022 CBSA Presidents Award for Collaboration "Project Pipeline"
- 2022 RDG Award Recipient for Excellence in Leadership (Team)
- 2021 RDG Award Recipient for Excellence in Leadership (Individual)
- 2021 RDG Award Recipient for Excellence in Impact (Team)
- Queenston Bridge Mentorship Program Creator/Lead
- Talent Management Program 2017-Present
- Lean Yellow Belt Certificate
- Surveillance Training
- Advanced Drivers Training
- French Language Training 'BBB' (Centre de formation professionnelle et linguistique Caron)
- Immigration Cross Trained with Minister Delegate (MD) status
- Basic Instructional Techniques Course
- Certified Firearms and Use of Force Instructor - CBSA
- IBM COGNOS (Immigration/Customs Data Warehouses)
- Power BI Super-user
- Open Source Intelligence Training (Internet Investigations) - Canadian Police College
- Tactical Intelligence Analysis Course - Canadian Police College
Committees Working Groups
- SOR Operations Committee
- Intelligence Analyst Working Group (IATF)
- Power BI Showcase and Discussion Group
- General Aviation Working Group (CISO)
- ITOSU RFI Centralization Project
- ITOSU Regional Triage Modernization Project
- Northern Lights Working Group (Pre-Cursor Chemicals)
- Intelligence Working Group (IWG) Windsor/St. Clair/Detroit/Port Huron
Focus
My focus is to obtain an FB04/FB06 position for the Canada Border Services Agency within the National Capital Region.
References
Available Upon Request
Languages
French
Professional Working
Affiliations
- Canadian American Law Enforcement Organization (CALEO)
- Ontario Criminal Analysts Network (OCAN)
- Intelligence Analyst Community of Practice (IACOP)
- Canadian Military Intelligence Association (CMIA)
- Ontario Gang Investigators Association (ONGIA)
Certification
Lean Yellow Belt - March 2024
CBSA Basic Firearms and Use of Force - November 2014
Surveillance - November 2018
Advanced Driving - September 2018
Open Source Intelligence (CPC) - September 2021
Tactical Intelligence (CPC) - February 2023
Work Preference
Work Type
Full TimeLocation Preference
HybridImportant To Me
Company CulturePersonal development programsWork from home optionFlexible work hoursWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Power BI
I2 Analysts Notebook
Mircrosoft 365
ArcGIS Pro
Interests
Coaching (Football)
Volunteering
Carpentry
Cooking/Grilling
Timeline
A/Manager, Intelligence and Enforcement
Canada Border Services Agency
12.2022 - Current
Intelligence Analyst
Canada Border Services Agency
06.2021 - Current
Intelligence Officer
Canadian Security Intelligence Service
08.2017 - 11.2018
Basic Firearms Instructor
Canada Border Services Agency
2014 - Current
A/Superintendent
Canada Border Services Agency
2015 - 2021
Border Services Officer
Canada Border Services Agency
2009 - 2021
Bachelor of Arts - Sociology - Criminology
Brock University
Secondary School Diploma -
Lakeport Secondary School
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