GREESHMA GARUGULA
Summary
Experienced healthcare professional with over 5 years of combined experience in pharmacy operations and pharmacovigilance. Demonstrated success in supporting safe medication use, regulatory compliance, and adverse event documentation across high-volume environments. Strong foundation in regulatory compliance (Health Canada, ICH-GCP, CDSCO), patient counseling, and pharmacy workflow management. Adept at safeguarding sensitive patient information in alignment with PHIPA and HIPAA standards, supporting internal audits, and identifying procedural gaps to improve compliance outcomes. Proven ability to streamline documentation workflows, maintain quality assurance standards, and contribute to risk mitigation through diligent tracking, reporting, and process monitoring. Adept at balancing clinical knowledge with technical accuracy to support product safety and pharmacovigilance excellence.
Overview
7
7
years of professional experience
Work History
Pharmacy Assistant
Innomar Strategies (Cencora)
03.2024 - Current
- Data entry into pharmacy management software.
- Delivered front-line support to patients and clients, resolving inquiries efficiently.
- Scheduled appointments, maintained records, and processed documentation in compliance with PHIPA regulations.
- Collaborated with internal teams to improve service workflows, and enhance client satisfaction.
- Ensuring accurate and adequate documentation for all patient files including accounts receivables, billing information and organizing follow-up with patients.
- Report Adverse Events in accordance with provincial regulatory standards and, where applicable, internal and contractual obligations.
- Identified and resolved recurring issues by escalating them to relevant departments and following up with clients.
- Provided prompt and professional support to clients through phone and email.
Pharmacy Assistant
Care IDA Pharmacy
08.2023 - 02.2024
- Data entry into pharmacy management software.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Performed administrative duties such as filing documents, faxing forms, answering phones.
- Verified accuracy of medication orders and entered data into pharmacy system.
- Organized and maintained patient profiles in the computer system.
- Communicated with insurance companies for billing purposes.
- Delivered quality care to customers through close collaboration with pharmacist.
Internship
OcuFLOW, Inc
Toronto, Canada
04.2023 - 07.2023
- Submission of FDA CDRH pre-submission document.
- Developing a study design and clinical trial protocol for a post-market age-related macular degeneration (AMD) study comparing the OcuFLOW-CCA device to a predicate device and developed informed consent forms and case report forms.
Part-Time Pharmacy Assistant
Shoppers Drug Mart
11.2022 - 05.2023
- Verified accuracy of medication orders and entered data into pharmacy system.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Delivered quality care to customers through close collaboration with pharmacist.
- Assisted pharmacist in daily operations tasks and administrative tasks.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
Clinical Assistant-Medical Data Entry
Yashoda Hospitals and Magna Neurology
Hyderabad, India
07.2018 - 08.2020
- Entered patient histories, diagnostic reports, and medication details into EMR systems.
- Identified, documented, and reported adverse events (AEs) and serious adverse events (SAEs) from inpatient and outpatient records.
- Collaborated with physicians and data entry teams to ensure completeness and accuracy of safety reports.
- Supported internal audits and prepared documentation for inspections by regulatory authorities.
- Collaborated with treating physicians, pharmacists, and nursing staff to ensure timely AE documentation and accurate case narrative drafting.
- Maintained confidentiality and ensured compliance with hospital SOPs, WHO-UMC guidelines, and ICH-GCP standards.
- Assisted in preparing weekly safety summaries for internal review.
Clinical Research Coordinator
Nizam's Institute Of Medical Sciences
Hyderabad, India
08.2018 - 07.2019
- Cross-sectional study on the Effect of Dopaminergic Drugs on Frontal Lobe Functioning and Impulse Control Disorder in Parkinson's Disease Patients. Disease patients.
- Developed case report forms for data collection at investigational sites.
- Performed patient assessments, collected and analyzed data, and prepared reports.
- Maintained accurate up-to-date tracking logs for all aspects of clinical research activities including but not limited to adverse events, serious adverse events, concomitant medications, lab results .
- Collaborated with internal departments such as Regulatory Affairs and Data Management to ensure that all studies were conducted in accordance with ICH-GCP guidelines.
Education
Master of Science - Regulatory Affairs in Drugs,Biologics and Devices
Northeastern University
Toronto, Ontario06.2023
Doctor of Pharmacy -
Anurag Group of Institutions
India08.2020
Skills
- Data Entry & Prescription Verification
- Ability to work in a fast-paced environment
- Knowledge of global medical information and pharmaceutical information
- Adverse Event & SAE Reporting
- SOP Compliance & Documentation
- Strong knowledge of global pharmacovigilance regulations (Health Canada, US FDA, ICH)
- Good understanding of Health Canada Good Pharmacovigilance Practices (GVP)
- Experience with pharmacy management software (Kroll)
- Patient communication
- Clinical Documentation
- Strong analytical skills and problem-solving skills
- Effective communication skills
- Deadline management and prioritization
- Proficient with Microsoft Word, Excel, and PowerPoint, Outlook
Timeline
Pharmacy Assistant
Innomar Strategies (Cencora)
03.2024 - Current
Pharmacy Assistant
Care IDA Pharmacy
08.2023 - 02.2024
Internship
OcuFLOW, Inc
04.2023 - 07.2023
Part-Time Pharmacy Assistant
Shoppers Drug Mart
11.2022 - 05.2023
Clinical Research Coordinator
Nizam's Institute Of Medical Sciences
08.2018 - 07.2019
Clinical Assistant-Medical Data Entry
Yashoda Hospitals and Magna Neurology
07.2018 - 08.2020
Master of Science - Regulatory Affairs in Drugs,Biologics and Devices
Northeastern University
Doctor of Pharmacy -
Anurag Group of Institutions
Similar Profiles
Sarah McFarlane-BowesSarah McFarlane-Bowes
Caseworker at Innomar Strategies - CencoraCaseworker at Innomar Strategies - Cencora
GREESHMA GARUGULAGREESHMA GARUGULA
Pharmacy Assistant at Innomar Strategies (Cencora)Pharmacy Assistant at Innomar Strategies (Cencora)
Piyush RawatPiyush Rawat
Manager, Pharmacovigilance and Medical Information at Cencora (Innomar strategies)Manager, Pharmacovigilance and Medical Information at Cencora (Innomar strategies)
Madhav SikkaMadhav Sikka
Pharmacy Assistant at Independent Grocer Drug StorePharmacy Assistant at Independent Grocer Drug Store
Tiarna StaierTiarna Staier
Pharmacy Assistant at Griffiths PharmacyPharmacy Assistant at Griffiths Pharmacy