GRECIA NUNEZ

• Supervised daily operations, ensuring compliance with health and safety regulations.
• Managed staff scheduling and training programs to enhance team performance.
• Developed strategies to improve customer service and satisfaction levels.
• Coordinated inventory management, optimizing stock levels and reducing waste.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Improved marketing to attract new customers and promote business.

• Ability to multitask, adapt, and manage multiple customer chats at once.
• Use excellent written communication and customer service
skills to provide customers with accurate, consistent, timely
responses, with attention to detail.
• Apply departmental policies and procedures to resolve complex
situations.
• Effectively answer incoming messages using a product
information database via chat, internal, and email.
• Designed and executed on-trend beauty looks for digital
content
• Collaborate with brands to ensure their products meet
consumer expectations and provide valuable insights for
product development.

• Managed scheduling for appointments and meetings, ensuring effective time management across departments.
• Executed comprehensive bookkeeping tasks to ensure accurate financial records for various organizations.
• Oversaw administrative functions to enhance operational efficiency within the office. Led initiatives to streamline office procedures and improve workflow. Managed office resources to support team objectives and enhance productivity.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Processed bi-weekly accounts payable transactions accurately. Assisted in maintaining precise financial records. Supported team in resolving payment discrepancies.
• Reviewed client documentation and filed claims and endorsements to support client interests.

• Managed enrollment and termination changes efficiently, maintaining clear communication with clients regarding status and completion timelines.
• Guided clients and employees in navigating benefits-related inquiries, ensuring clarity on doctor changes and access to necessary healthcare resources.
• Collaborated with director to relay essential client updates and address urgent workload concerns.
• Handled extensive client correspondence through emails and phone calls, prioritizing effective communication and support.
• Actively participated in networking events within the industry, expanding professional connections and generating leads.

• Set strategic goals and objectives to direct team focus on delivering superior outcomes.
• Facilitated coaching sessions and delivered constructive feedback to enhance associate performance on a daily basis.
• Directed sales floor activities to optimize retail and salon sales through effective guest interaction, associate training, and adherence to loss prevention standards.
• Managed guest interactions by providing timely and professional responses to inquiries and concerns.
• Developed effective staff schedules to enhance operational efficiency and support store objectives.
• Managed load processes and organizing backroom activities. Supported the organization of backroom tasks and loading procedures. Collaborated on load process management and backroom organization.
• Executed inventory integrity processes, including managing out-of-stock items and coordinating returns to vendors and distribution centers. Supported cycle count activities to maintain accurate inventory records.