Kenia Felix
Colton
Summary
Proven to excel in high-pressure environments, demonstrated through a dynamic role at Stater Brothers where exceptional customer service and inventory management were paramount. Leveraging bilingual abilities and a collaborative spirit, I consistently enhanced operational efficiency and customer satisfaction. My background in healthcare and retail showcases a unique blend of organizational skills and attention to detail, making me a versatile asset to any team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
UPS Mail Innovations
UPS
02.2023 - Current
- Upsold postal services like insurance and tracking.
- Ensured compliance with all relevant postal regulations, adhering to strict guidelines for accurate handling and delivery of mail items.
- Managed high-volume periods through effective multitasking, maintaining quality standards while handling multiple priorities simultaneously.
- Improved mail processing efficiency by implementing an effective sorting system.
- Collaborated with team members to achieve daily productivity goals and consistently meet deadlines for mail distribution.
- Monitored equipment performance regularly, reporting any issues promptly to ensure minimal downtime due to malfunctions or maintenance needs.
- Provided training support to new hires on proper mail handling procedures, fostering a productive work environment for all team members.
- Supported other departments within the organization as needed, demonstrating versatility and adaptability in different roles throughout the company.
- Completed data entry tasks for accurate record-keeping of incoming and outgoing shipments, contributing to improved overall operations management.
Surgical Tech Student
Riverside Community College
11.2021 - 12.2021
Surgical Technologist Student
Imagine Surgery Center
08.2021 - 10.2021
Floors Associate/Service Deli Clerk
Stater Brothers
02.2014 - 09.2020
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Demonstrated strong knowledge of food handling procedures, maintaining high-quality standards for all prepared items.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Provided exceptional customer service, addressing concerns and offering recommendations to suit individual tastes.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Handled special orders for events such as parties or weddings with precision and attention to detail, resulting in satisfied clients and increased referrals.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Displayed excellent multitasking abilities while managing multiple customer requests simultaneously, increasing efficiency.
- Supported cross-training initiatives within the store by assisting in other departments as needed during peak times or staff shortages.
Education
Surgical Technology Course
American College of Healthcare
Riverside, CA2022
High School Diploma -
Grand Terrace High School At The Ray Abril Jr. Edal Complex
Grand Terrace, CA2016
Skills
- Inventory managment
- Customer service 6 years
- Bilingual with Spanish
- Multitasking Abilities
- Sterile techniques
- Data entry
- Decontamination procedures
- Patient Care
- Teamwork and Collaboration
- Attention to Detail
- Organizational Skills
Timeline
UPS Mail Innovations
UPS
02.2023 - Current
Surgical Tech Student
Riverside Community College
11.2021 - 12.2021
Surgical Technologist Student
Imagine Surgery Center
08.2021 - 10.2021
Floors Associate/Service Deli Clerk
Stater Brothers
02.2014 - 09.2020
Surgical Technology Course
American College of Healthcare
High School Diploma -
Grand Terrace High School At The Ray Abril Jr. Edal Complex
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