Offering strong organizational skills and keen ability to learn and adapt within pharmacy setting. Delivers solid understanding of pharmaceutical principles and basic customer service skills. Ready to use and develop inventory management and patient record-keeping skills in Reimbursement Specialist role.
Hi, I’m
Graziella Bourne
Summary
Overview
21
years of professional experience
Work History
Loblaws
Pharmacy Assistant
11.2003 - Current
Job overview
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Updated computer system with current customer, payment and inventory information.
- Trained new pharmacy staff on computer system and drug management protocols.
Medical Pharmacies Group
Pharmacy Assistant
10.2011 - 06.2012
Job overview
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Entered times medication was to be given to patients for the nurses in the nursing homes.
- Verified patient information to correctly dispense medications.
Education
Trillium College Oshawa
No Degree from Pharmacy Technician
08.2008
University Overview
Centennial College of Applied Arts And TechnologyScarborough, None
No Degree from Pharmacy Assistant
04.2008
University Overview
Skills
- Stocking shelves
- HIPAA compliance
- Submitting insurance documents
- Answering customer questions
- Data entry
- Product restocking
- Processing payments
- Computer savvy
- Insurance billing
- Insurance verification
Languages
English
Professional Working
French
Elementary
Italian
Elementary
Timeline
Pharmacy Assistant
Medical Pharmacies Group
10.2011 - 06.2012
Pharmacy Assistant
Loblaws
11.2003 - Current
Trillium College
No Degree from Pharmacy Technician
Centennial College of Applied Arts And Technology
No Degree from Pharmacy Assistant
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