Grayson Nordgren
Vancouver,BC
Summary
Server with over 7 years of experience In Nightlife and Hospitality industry in various capacities. Strives to elevate customer experiences with a keen eye on keeping a friendly attitude. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Prioritizing service in busy sections and directing service to fulfill restaurant needs and goals. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server, Bartender, Shift Manager
Tacofino
04.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Prepare cocktails and drinks according to recipes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Server, Barista
Yolks
11.2023 - 01.2024
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
Bar Porter
Junction Pub
09.2022 - 08.2023
- Restocked glassware, cleaned tables and organized supplies to meet demanding periods throughout shift.
- Assisted wait staff with timely food delivery and guest requests.
- Assisted with bussing tables and cleaning up spills.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Checked ID cards and verified bar guests were of legal age.
- Replaced empty kegs and soda syrups.
- Restocked ice, products
Server
Fable Diner And Bar
09.2022 - 02.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Live Event Producer
(Jenna Telz Presents, Okanagan Drag Collective)
11.2018 - 07.2022
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Evaluated and selected service providers and vendors according to business requirements.
- Developed post-event reports to determine effectiveness of each event.
- Brainstormed and implemented creative event concepts and themes.
- Coordinated staff, photographers, and performers for events.
- Performed face-to-face meetings to finalize contract for services and event details.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Supervised 5-10 helpers and co-workers.
- Designed and implemented efforts to publicize events and promote sponsorships.
Liquor Store Clerk
O'flanagan's Liquor Store
05.2020 - 10.2020
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Lifted up to 60 pounds at once and used pallet jack move heavier loads.
- Checked personal identifications during alcohol and tobacco sales.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Rutland Senior Secondary School
Kelowna, BC06.2013
Skills
- Event planning and promoting
- Light Bartending
- Casual to Casual Upscale Serving
- Brunch Service
- Shift Management
- Bussing Tables
- Food Sales and Promotion
- Check Payment Processing
- Quality Control
Certification
- Serving it right (2020)
Timeline
Server, Barista
Yolks
11.2023 - 01.2024
Server, Bartender, Shift Manager
Tacofino
04.2023 - Current
Bar Porter
Junction Pub
09.2022 - 08.2023
Server
Fable Diner And Bar
09.2022 - 02.2023
Liquor Store Clerk
O'flanagan's Liquor Store
05.2020 - 10.2020
Live Event Producer
(Jenna Telz Presents, Okanagan Drag Collective)
11.2018 - 07.2022
High School Diploma -
Rutland Senior Secondary School
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