General Manager / Operator
Frank’s Community Pub
01.2023 - 09.2025
- Served as operational lead from concept to grand opening, developing foundational systems for staffing, inventory, compliance, and guest service in a first-time hospitality venture.
- Designed and implemented comprehensive SOPs, HR policies, scheduling, POS configuration, and reconciliation workflows to ensure consistency and accountability in daily operations.
- Recruited, trained, and structured FOH and BOH teams, instilling a “service-first” culture through daily pre-shifts, cross-training, and mentorship—recognized through positive online feedback and early community engagement.
- Built and costed food and beverage programs emphasizing local suppliers and profitability targets; collaborated with ownership to establish vendor partnerships and pricing strategies.
- Oversaw licensing, health, and safety compliance (AGLC, AHS, workplace safety) to ensure full readiness for inspections and opening approvals.
- Created operational dashboards for ownership visibility, tracking daily sales, labour allocation, and inventory usage to identify baseline performance metrics.
- Streamlined inventory control processes to minimize waste and ensure consistent stock flow during opening months.
- Mentored team members to promote accountability, collaboration, and retention during early-stage operations.
- Contract concluded following successful operational handoff to ownership.