Gracielle Bernabe
Calgary,AB
Summary
Certified, entry-level Emergency Medical Responder with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Highly-skilled emergency services professional calmly and quickly assesses medical situations.
Overview
7
7
years of professional experience
Work History
Technical Support
Kelly Services
02.2023 - 10.2024
- Provided technical support to production personnel.
- Enhanced customer satisfaction by providing knowledgeable and courteous technical support during installations.
- Provided technical support, resolving complex issues related to treatment processes.
- Provided technical support to end-users, resolving connectivity issues promptly and effectively.
- Increased customer satisfaction, providing timely technical support and resolving product issues.
Cook Assistant
AgeCare Glenmore
11.2022 - 06.2023
- Demonstrated versatility in culinary techniques, preparing a variety of appetizers, entrees, and sides as needed.
- Facilitated smooth kitchen operations by effectively communicating with other staff members regarding meal progress and special requests.
- Maintained a safe work environment by following established cleaning procedures for all kitchen equipment and surfaces regularly.
- Managed multiple orders simultaneously while maintaining focus on quality control and timeliness of service delivery.
IT Officer
Chereden Learning Center
06.2018 - 03.2020
- Provided exceptional IT support for staff members, resulting in increased productivity.
- Developed custom applications to automate routine tasks, saving time and increasing productivity levels within the organization.
- Optimized server capacity by consolidating resources and virtualizing servers where necessary.
- Managed network security protocols to ensure sensitive data protection and prevent cyber attacks.
- Upgraded outdated systems with modern technology, enhancing overall performance and reliability.
Lead Generation Specialist
ProProperty Buyers
07.2017 - 12.2022
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
- Collaborated with sales teams to ensure accurate lead tracking and timely follow-ups, enhancing overall customer experience and satisfaction.
- Increased lead generation by implementing targeted email campaigns and personalized outreach strategies.
- Maintained an up-to-date knowledge of industry best practices and trends, applying relevant findings to the optimization of lead generation processes.
Education
Certificate - Emergency Medical Responder
Alberta Health And Safety Training Institute
Calgary, AB10-2025
Bachelor of Science - Information Technology
AMA University
Manila, Philippines05-2021
Skills
- Standard First Aid and CPR Certification
- Psychological First Aid Certification
- ITLS Certification
Languages
English
Native or Bilingual
Filipino (Tagalog)
Native or Bilingual
Timeline
Technical Support
Kelly Services
02.2023 - 10.2024
Cook Assistant
AgeCare Glenmore
11.2022 - 06.2023
IT Officer
Chereden Learning Center
06.2018 - 03.2020
Lead Generation Specialist
ProProperty Buyers
07.2017 - 12.2022
Certificate - Emergency Medical Responder
Alberta Health And Safety Training Institute
Bachelor of Science - Information Technology
AMA University
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