Michael Hayes

Management Related Duties

• Contributed to business growth by participating in strategy development meetings with senior management.
• Oversaw daily operational activities within the technical department, including resource allocation, workload distribution, and priority setting.
• Implemented robust security measures to safeguard sensitive data, minimizing potential risks and vulnerabilities.
• Managed vendor relationships, negotiating contracts and ensuring timely delivery of products and services.
• Successfully managed multiple high-priority projects concurrently while maintaining strict deadlines and budgets.
• Developed and executed strategic plans for technical infrastructure upgrades, resulting in enhanced operational efficiency.
• Worked with camera operators and photography team to optimize equipment and effects choices.
• Collaborated with leadership staff to determine appropriate budgets.

Technical Duties

• Create and maintain the Active Directory user accounts and

access for on-premise and cloud infrastructure.
• Create, prepare, test, deploy and resolve issues with

physical, virtual and cloud-based servers and any relevant

software (ie. vMware vCenter and Esxi virtual environment).
• Install, configure, and maintain all network routers, switches

and wireless access points and controllers, printers and

other associated peripherals, digital display boards, keyless

entry system, storage area networks, including provisioning

and allocation of on/off-premise storage.
• Management and/or maintenance of firewall policies, rules,

patching, and remote SSL VPN management.
• Maintain security and vulnerability patching of all devices.
• Management and maintenance of Motion Rocket LED Ring

and Jumbotron.
• Perform wired and wireless network installation, testing and

troubleshooting.
• Management and/or maintenance of Cisco IP phone system,

Cisco Call Manager, Call Unity and Contact Center for the

Box Office.
• Manage and maintain onsite and offsite backups.
• Participate in management and negotiation of all technical

and IT support contracts.
• Manage IT requirements, including preventative

maintenance and capital project activities.
• Responsible for the preparation and administration of the IT

budget operating and capital budget pertaining to IT

infrastructure.
• Provide technical support to staff and clients on a daily

basis.
• Responsible for maintaining an inventory of IT related

equipment and supplies.
• Configure and support the operation of the Video

Surveillance system.
• Work with external service providers when required and

escalate technical issues to IT vendors when necessary.
• Train staff in the use of technical systems as required.
• Maintain documentation and provide timely project updates

and status reports for network infrastructure and

applications and all other aspects of the position.

• Maintain proficiency in IT technical fields of expertise and

communicate technical concepts to non-technical staff and

clients.
• Contribute to IT Policies, Procedures and technical

standards.
• Plan technical improvements and equipment life cycle

anagement

• VMware Virtualization Solutions both LAN and WAN Based Replication
• HP SAN Based Storage, Veeam Replication and Backup Solutions
• EMC VNX Series SAN Deployment and Support
• Dell Power Vault SAN configuration & deployment
• Cisco Voice and Collaboration Solutions for Small to medium business
• Cisco BE6K Integration and collaboration
• Cisco Call Manager, Cisco Unity Connection, and Cisco IMP Services
• Cisco Contact Center Express (Call Center Setup and Deployment)
• Cisco Router / Server Based Collaboration solutions
• Routers, Switches and Server based Solutions
• Exchange 2013, 2016, 2019 Setup/Configuration and Support
• Server 2008, 2008 R2, 2012 and 2012 R2, 2016/2019,2022,2025(RDP, AD, RAS, Group Policy...etc)
• Share Point Deployment and Configuration (2013)
• VCenter, vMware Setup and Deployment (5.0, 5.1, 5.5 and 6.0, 6.5, 7.0,8.0)

• Provide technical solutions, service, configuration installation and support in both private and public sectors
• Voice over IP installations, telephony applications, Server Setup, design, installation
• Novell/AD migrations, Exchange 2000(5.5), 2003, and 2007

• Setup and maintain All new equipment and production lines on 3rd shift
• Setup Vision systems and software for these systems
• Utilization of MacRail programming and Visual basic (Crystal Reports)
• Work on development teams to oversee software support as well as setup technical support pipelines for these lines

• Troubleshooting of AEG robotics, and labeling systems with the utilization of true/false, start/stop bits within the software confines of the line
• Oversee the manufacturing of Diabetic Instruments including both the Reagent manufacturing and Instrument production lines
• I have also been trained on the Acuity Vision systems and to support all the lines that utilize this software, was trained by in house vision engineer

• Manpower Professional Contract, setup and configure workstations, and servers
• Setup student machines on use on internal network (Novell/NT)
• Clean and repair Printers, maintain computer systems for faculty and staff

• Upgrading computers, Installing Ethernet cards
• Hooking up pathworks software/NetWare
• Repair and upgrade older models, Printer Repair, backups
• LAN Upgrade from WFW3.11 to Windows95/98/NT