Graciela Soto
Moreno Valley
Summary
Dynamic Customer Service Manager with a proven track record in performance monitoring, issue resolution, and staff training. Committed to enhancing customer satisfaction and operational efficiency through effective scheduling and policy enforcement.
Overview
2
2
Languages
23
23
years of professional experience
Work History
Customer Service Associate Cashier
Walmart
La puente
05.2023 - Current
- Answered incoming calls from customers seeking assistance or requesting information about products and services.
- Stocked shelves, displays, and coolers with products.
- Assisted other departments when needed during busy periods.
- Handled returns and exchanges according to company policies.
- Verified age for alcohol purchases according to state regulations.
- Processed payments using cash registers and credit card machines.
Customer Service Manager
Walmart
La puente
10.2015 - 05.2023
- Coordinated scheduling to ensure adequate coverage during peak hours.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Evaluated and authenticated returns, exchanges and voids.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Cashier
Walmart
La Puente
08.2013 - 10.2015
- Maintained a clean and organized checkout area for customer comfort.
- Handled cash, credit, and gift card payments securely and responsibly.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer questions and provided store information.
Cashier
Superior Grocers
City of Industry
10.2003 - 10.2009
- Processed customer transactions accurately and efficiently at the register.
- Maintained a clean and organized checkout area for customer comfort.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
Roosevelt High School
Boyle Heights, CA06-2000
Skills
- Customer service
- Performance monitoring
- Issue resolution
- Staff training
- Cash handling
- Training and mentoring
- Policy enforcement
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Associate Cashier
Walmart
05.2023 - Current
Customer Service Manager
Walmart
10.2015 - 05.2023
Cashier
Walmart
08.2013 - 10.2015
Cashier
Superior Grocers
10.2003 - 10.2009
High School Diploma -
Roosevelt High School