Graciela Gonzalez
Indio
Summary
Detail-oriented Housekeeping Manager with expertise in health and safety compliance, staff training, and guest relations. Committed to enhancing guest satisfaction and maintaining high cleanliness standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Housekeeping Manager
Royal Plaza Inn Hotel
Indio, CA
12.2022 - 06.2025
- Supervised daily housekeeping operations to ensure high cleanliness standards and guest satisfaction.
- Trained and mentored staff in effective cleaning techniques and safety protocols.
- Developed and implemented efficient scheduling to optimize workforce productivity.
- Conducted regular inspections of guest rooms and public areas for quality assurance.
- Managed inventory of cleaning supplies, ensuring availability and cost-effectiveness.
- Resolved guest complaints promptly, enhancing overall hotel experience and reputation.
- Worked with front desk to respond promptly to all guest requests.
Store Manager
Ranch Market
Thousand Palms, CA
05.2019 - 12.2022
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Trained and mentored staff, fostering a high-performance team culture.
- Implemented promotional strategies, enhancing customer engagement and sales performance.
- Collaborated with vendors to negotiate better pricing and terms for product procurement.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Indio High School
Indio, CA05.2001
Skills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest relations
- Folding clean laundry
- Performance improvements
- Health and safety compliance
- Supervisory skills
- Work prioritization
- Cleaning techniques
- Sanitation standards
Certification
CPR CERTIFIED
PREVENTIVE HEALTH AND SAFETY CERTIFICATION
CHILD ABUSE & NEGLECT MANDATED REPORTER TRAINING
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Housekeeping Manager
Royal Plaza Inn Hotel
12.2022 - 06.2025
Store Manager
Ranch Market
05.2019 - 12.2022
High School Diploma -
Indio High School