Faleisha Warren
Temecula,CA
Summary
Experience operations manager trained to provide quality service, applying experience in a job I enjoy, acquiring as many new skills as possible to further my knowledge and career, offering hard work that I can be proud of, helping to contribute to a happy and comfortable work environment, all while striving to being the best me I can be.
Overview
19
19
years of professional experience
Work History
Housekeeping Manager
Sheraton Hotel and Marina
06.2023 - Current
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Monitored staff performance and provided feedback to drive productivity.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Managed a team of housekeepers, ensuring adherence to established protocols and maintaining high standards.
- Reduced staff turnover by fostering a positive work environment with open communication and professional development opportunities.
- Enhanced guest satisfaction through meticulous attention to detail and timely completion of tasks.
- Ensured compliance with local health codes by conducting routine sanitation audits in all areas under housekeeping responsibility.
- Scheduled staff shifts efficiently to maximize coverage while minimizing labor costs, utilizing advanced scheduling software tools as needed.
- Coordinated with other departments to address guest needs promptly and effectively, improving overall guest experience.
Director of Rooms
Windsor Hospitality Group
06.2021 - 06.2023
- Provided training and oversight for large temporary workforce, implementing standardized professional development opportunities and thoughtful leadership protocol to maximize productivity and employee satisfaction.
- Issued supplies and equipment to employees, regularly checking inventories to meet demand and support successful operations.
- Oversaw hotel administrative processes, training staff and monitoring budgets for proper planning, compliance and organization.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Oversaw day-to-day operations of 176-room hotel with staff of 50 employees.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Executive Housekeeper
South Coast Winery Resort And Spa
09.2020 - 06.2021
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
- Accepted accountability for all assigned building keys, master keys and access cards.
- Rotated linens in storerooms and replenished when supplies ran low.
- Changed bed linens and collected soiled linens for cleaning.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Evaluated employee performance and developed improvement plans.
- Placed orders for housekeeping supplies and guest toiletries.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports and other business documentation.
Housekeeping Manager
WanderJaunt Inc.
01.2020 - 07.2020
- Managed team productivity and workflow to exceed quality standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports and other business documentation.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Evaluated employee performance and developed improvement plans.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Coordinated daily workflow through task prioritization and concise scheduling.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
Executive Housekeeping Manager
Hotel Karlan Doubletree by Hilton
09.2018 - 12.2019
- Facilitated hiring process including interviewing, training, & job performance evaluation
- Managed 25+ employees with daily timekeeping, scheduling, & managing labor within budget expectations.
- Daily inspections of all public areas.
- Weekly inventory & ordering in line with budget, processing invoices, & completing monthly linen inventory.
- Created, organized, documented, & oversaw special projects, monthly projects, & daily departmental focuses.
- Conducted inspections of guest rooms, hotel/ice vending rooms, housekeeping closets, hallways, banquet/meeting/ conference rooms, & restrooms, while providing feedback to room attendants & housemen to maintain cleanliness, service, & product/brand standards.
- Provided training/ongoing training, education, direction, coaching, & counseling to all housekeeping staff.
Room Attendant/Supervisor
Grand Pacific Resorts Inc.
01.2017 - 09.2018
- Provided general & deep cleaning, attention to detail, customer care, room preparation, & time management.
Office Manager
Five Diamond Limos
01.2011 - 05.2017
- Administered computer data entry & filing.
- Customer service & relations.
- Inbound/outbound sales & client calls.
- Billing/sales/payroll.
- Driver scheduling.
- Warehouse/limo stocking and preparation.
- Office organization & maintenance.
- Optimized organizational systems for payment collections, AP/AR, deposits, & record keeping.
OWNER Operator/housekeeper
Self Employed Housekeeper
06.2006 - 01.2017
- Provided general housekeeping, detail cleaning & organization.
- Customer service.
- Billing & scheduling.
- Recruited, hired, & trained all staff, providing direct supervision, ongoing staff development, & continuing education to employees.
- Built customer retention through targeted marketing.
Education
Vocational Degree - Medical Assisting
Kaplan College
Vista, CA02.2014
Skills
- Ordering Cleaning Supplies
- Team Leadership
- Cost Reduction Strategies
- Cleaning Practices
- Workflow Processes
- Manage Budgets
- Processing Credit Card Payments
- Room Inspections
- Night Auditing
- Office Supplies and Inventory
- Company Standards
- Guest Satisfaction
- Employee Retention
- Employee Supervising
- Front Office Operations
- Operational Efficiency
- Conflict Management
- Improvement Plans
- Critical Thinking
- Budget Tracking
Timeline
Housekeeping Manager
Sheraton Hotel and Marina
06.2023 - Current
Director of Rooms
Windsor Hospitality Group
06.2021 - 06.2023
Executive Housekeeper
South Coast Winery Resort And Spa
09.2020 - 06.2021
Housekeeping Manager
WanderJaunt Inc.
01.2020 - 07.2020
Executive Housekeeping Manager
Hotel Karlan Doubletree by Hilton
09.2018 - 12.2019
Room Attendant/Supervisor
Grand Pacific Resorts Inc.
01.2017 - 09.2018
Office Manager
Five Diamond Limos
01.2011 - 05.2017
OWNER Operator/housekeeper
Self Employed Housekeeper
06.2006 - 01.2017
Vocational Degree - Medical Assisting
Kaplan College
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