Summary
Overview
Work History
Education
Skills
Timeline
Generic

Graciela Alvarez

Stockton

Summary

Compassionate customer service representative known for strong organizational skills and attention to detail. Experience in managing appointments and educating clients on pet care, ensuring a positive impact on overall clinic operations.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Lodi Veterinary Hospital
Lodi
02.2024 - Current
  • Delivered exceptional customer support to pet owners through phone and in-person inquiries.
  • Scheduled appointments and managed clinic calendar for streamlined service delivery.
  • Assisted veterinarians with patient intake and maintained accurate medical records.
  • Educated clients on pet care, preventive health, and available hospital services.
  • Facilitated billing processes and processed payments for veterinary services.
  • Ensured cleanliness and organization in waiting areas and examination rooms.

Customer Service Representative

Pacific Veterinary Hospital
Stockton
10.2022 - 12.2023
  • Scheduled appointments and managed the clinic's calendar for efficient service delivery.
  • Educated clients on pet care, preventive health, and available hospital services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.

Customer Service Representative

Central Valley Veterinary Hospital
Manteca
06.2021 - 09.2022
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Updated databases with new and modified customer data.
  • Resolved client concerns promptly to enhance overall service experience at the hospital.
  • Answered customer inquiries and provided accurate information regarding products and services.

Education

Associate of Arts - Business Administration And Management

San Joaquin Delta College
Stockton, CA
05-2025

High School Diploma -

St Mary's
Stockton, CA
05-2020

Human Resources Management

University of The Pacific
Stockton, CA

Skills

  • Customer service
  • Time management
  • Team collaboration
  • Project management
  • Data entry
  • Conflict resolution

Timeline

Customer Service Representative

Lodi Veterinary Hospital
02.2024 - Current

Customer Service Representative

Pacific Veterinary Hospital
10.2022 - 12.2023

Customer Service Representative

Central Valley Veterinary Hospital
06.2021 - 09.2022

Associate of Arts - Business Administration And Management

San Joaquin Delta College

High School Diploma -

St Mary's

Human Resources Management

University of The Pacific
Graciela Alvarez