Compassionate customer service representative known for strong organizational skills and attention to detail. Experience in managing appointments and educating clients on pet care, ensuring a positive impact on overall clinic operations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Lodi Veterinary Hospital
Lodi
02.2024 - Current
Delivered exceptional customer support to pet owners through phone and in-person inquiries.
Scheduled appointments and managed clinic calendar for streamlined service delivery.
Assisted veterinarians with patient intake and maintained accurate medical records.
Educated clients on pet care, preventive health, and available hospital services.
Facilitated billing processes and processed payments for veterinary services.
Ensured cleanliness and organization in waiting areas and examination rooms.
Customer Service Representative
Pacific Veterinary Hospital
Stockton
10.2022 - 12.2023
Scheduled appointments and managed the clinic's calendar for efficient service delivery.
Educated clients on pet care, preventive health, and available hospital services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Central Valley Veterinary Hospital
Manteca
06.2021 - 09.2022
Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Updated databases with new and modified customer data.
Resolved client concerns promptly to enhance overall service experience at the hospital.
Answered customer inquiries and provided accurate information regarding products and services.
Education
Associate of Arts - Business Administration And Management
San Joaquin Delta College
Stockton, CA
05-2025
High School Diploma -
St Mary's
Stockton, CA
05-2020
Human Resources Management
University of The Pacific
Stockton, CA
Skills
Customer service
Time management
Team collaboration
Project management
Data entry
Conflict resolution
Timeline
Customer Service Representative
Lodi Veterinary Hospital
02.2024 - Current
Customer Service Representative
Pacific Veterinary Hospital
10.2022 - 12.2023
Customer Service Representative
Central Valley Veterinary Hospital
06.2021 - 09.2022
Associate of Arts - Business Administration And Management