Gracie Powney
Canmore,Alberta
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
5
5
years of professional experience
Work History
Service Advisor
Cam Clark Ford
02.2021 - 03.2024
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies and labor.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained average CSI score of 4.89%
Assistant Restaurant Manager
Sunshine Village
10.2020 - 02.2021
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Managed team of up to 50 restaurant staff, maintaining exceptional customer service and quality standards.
Front of House Manager
The Wood
02.2019 - 03.2020
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
Education
Bachelor of Arts - History And Political Science
Carleton University
Ottawa, ON06.2018
Skills
- Data Entry and Maintenance
- Customer Retention Strategies
- Work Order Management
- Handling Customer Complaints
- Warranty processing
- Follow-up skills
Timeline
Service Advisor
Cam Clark Ford
02.2021 - 03.2024
Assistant Restaurant Manager
Sunshine Village
10.2020 - 02.2021
Front of House Manager
The Wood
02.2019 - 03.2020
Bachelor of Arts - History And Political Science
Carleton University
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