Gracie Markle
Halifax,NS
Summary
Experienced customer service professional with over 7 years of proven success in delivering exceptional service. Skilled in conflict resolution, building strong connections, and problem-solving. Demonstrated ability to maintain a positive attitude under pressure and exceed customer expectations consistently. Passionate about creating memorable experiences and fostering long-lasting client relationships.
Overview
5
5
years of professional experience
Work History
Decor Operations Staff
Glow the Event Store
05.2023 - 12.2023
- Tasked with pulling equipment in the warehouse for upcoming events
- Assist casual staff on site to complete specific assigned duties
- Ensure drapery, attractive table settings, consistency and decor placement are as ordered
- Work on ladders with basic installation tools
- Arranging tables, chairs, linens, and other decor items on site
- Taking part in early morning set ups and/or late-night removals and processing equipment
- Processing equipment after events, including the cleaning, packing and evaluation of equipment quality and damages
EXCEL Group Leader
John W. MacLeod
03.2023 - 05.2023
- Supervise children before and after school
- Facilitate activities outside
- Facilitate activities for children
- Participate in activities with children
- Plan clubs and activities
- Sanitise equipment
- Write up accident reports when necessary
- Providing first aid to children when necessary
- Check guardians ID as they arrive to pick up children
Barista
Ampersand Cafe
07.2022 - 03.2023
- Prepared beverages for customers
- Preparing and serving food
- Provided excellent customer service and ensured that customers are satisfied
- Checked out customers
- Balanced cash drawer
- Assisted customers when needed
- Cleaned and maintained store area
- Worked with other baristas to prepare orders
- Provided guidance for those within the Metroworks employment program to aid them in building job skills
- Packaged donations for community fridge
Barista
Coffee Culture
09.2019 - 04.2022
- Prepared beverages for customers
- Preparing and serving food
- Provided excellent customer service and ensured that customers are satisfied
- Checked out customers
- Balanced cash drawer
- Assisted customers when needed
- Cleaned and maintained store area
- Worked with other baristas to prepare orders
Certified Barista
Weber's Starbucks
05.2019 - 08.2020
- Prepared beverages for customers
- Preparing and serving food
- Provided excellent customer service and ensured that customers are satisfied
- Checked out customers
- Balanced cash drawer
- Assisted customers when needed
- Cleaned and maintained store area
- Worked with other baristas to prepare orders
Education
BSW - Degree Recipient
Wilfrid Laurier University
Brantford04.2022
High School Diploma -
Patrick Fogarty Catholic Secondary School
Orillia06.2018
Skills
- First Aid Certified (level C)
- Leadership skills
- Communication skills
- Team player
- Reliable
- Ontario G Class Licence
- Smart Serve Certified
- Food Handling Certified
- Proficient with Microsoft Office Applications
- Fully vaccinated
- WHMIS Certified
Timeline
Decor Operations Staff
Glow the Event Store
05.2023 - 12.2023
EXCEL Group Leader
John W. MacLeod
03.2023 - 05.2023
Barista
Ampersand Cafe
07.2022 - 03.2023
Barista
Coffee Culture
09.2019 - 04.2022
Certified Barista
Weber's Starbucks
05.2019 - 08.2020
BSW - Degree Recipient
Wilfrid Laurier University
High School Diploma -
Patrick Fogarty Catholic Secondary School