Grace Kelly Brouh Yapo
GATINEAU,QC
Summary
Graduated with a Bachelor's degree in commerce specializing in International Management, I am passionate about global business. With a strong understanding of international management and a desire to learn and grow, I aim to bring innovative solutions to your company. Focused on results and customer satisfaction, I believe my skills in international commerce and customer service make me a valuable team asset.
Overview
4
4
years of professional experience
Work History
French Tutor
Knowledge Circle-remote
Ottawa, ON
04.2023 - 08.2023
- Taught French effectively by adapting lessons to individual needs and using clear communication.
- Improved teaching methods continuously based on student feedback.
Sales Associate
H&M
Gatineau, QC
02.2021 - 03.2023
- Provided excellent customer service by welcoming and engaging clients for an optimal shopping experience.
- Assisted in training and supervising new employees.
- Managed inventory to ensure accurate tracking and product availability, and offered exclusive discounts to loyalty program members.
- Collected customer feedback and communicated it to management to improve products and services.
Sales Associate
Maxi
Maxi
08.2020 - 12.2020
- Quickly and efficiently served customers while adhering to company policies to ensure an optimal customer experience.
- Supported colleagues to maintain an efficient checkout process and a positive work environment.
- Actively promoted loyalty programs and special offers to boost sales and brand loyalty.
Assistant Manager
Société Générale De Banque
Abidjan-CI
06.2019 - 12.2019
- Provided financial advice tailored to clients' needs to increase sales and bank loyalty.
- Participated in internal training sessions to stay updated on products and services.
Education
International Exchange - Business Administration
Essec Business School
Paris, France Bachelor of Commerce - International Management
University of Ottawa
Ottawa, ON06.2024
Skills
- Verbal Communication: Active listening
- Project Management and problem Solving
- Mastery of sales and negotiation techniques
- Persuasion and adaptability
- Proficient in Microsoft Office and using inventory management systems
- Cultural adaptability and open-mindedness
- Leadership and teamwork skills
Additional Information
- Volunteering in associations.
- Passion for foreign cultures.
Languages
French
Native or Bilingual
English
Full Professional
Timeline
French Tutor
Knowledge Circle-remote
04.2023 - 08.2023
Sales Associate
H&M
02.2021 - 03.2023
Sales Associate
Maxi
08.2020 - 12.2020
Assistant Manager
Société Générale De Banque
06.2019 - 12.2019
International Exchange - Business Administration
Essec Business School
Bachelor of Commerce - International Management
University of Ottawa