Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Grace Capson

Guelph,ON

Summary

Experienced customer service worker and manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-versed in effective communication, team-work, and production management.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Crew Member

McDonalds
London, ON
09.2018 - 08.2021
  • Taking, preparing and handing out orders quickly and accurately
  • Preparing a variety of burgers, sandwiches, and other items in the kitchen
  • Preparing specialty McCafé beverages including lattes, cappuccinos, mochas, and other coffee beverages

Shift Manager

McDonalds
Guelph, ON
09.2021 - Current
  • Manage crew and production flow
  • Coach and teach new employees store procedures
  • Manage guest recovery circumstances
  • Manage social media presence for the store

Supervisor

Shopper's Drug Mart
Guelph, Ontario
09.2023 - Current
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Supervised and coordinated activities of closing staff to ensure smooth shift operation.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.

Education

Bachelor of Arts - Psychology

University of Guelph
Guelph, ON

Skills

  • Experience running Shifts and Stations
  • Customer Engagement and Satisfaction
  • Cash Handling
  • Schedule Oversight
  • Handling Customer Complaints
  • Training and Mentoring
  • Interpersonal Skills
  • Punctual and Reliable
  • Teamwork and Collaboration
  • Workplace Efficiency

Certification

  • CPR/First Aid April 2022
  • Occupational Health and Safety (OHSA) training April 2022
  • Smart Serve May 2022
  • Food Handlers certification March 2023
  • LFC leadership training course July 2023

Timeline

Supervisor

Shopper's Drug Mart
09.2023 - Current

Shift Manager

McDonalds
09.2021 - Current

Crew Member

McDonalds
09.2018 - 08.2021

Bachelor of Arts - Psychology

University of Guelph

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Grace Capson