Summary
Overview
Work History
Education
Skills
References
Certification
Languages
Timeline
Generic

Ghena Safi

Calgary

Summary

Energetic individual with background in fast food and counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Crew Member

2151315 AB Ltd O/A Champion Staffing
Calgary
12.2024 - Current
  • Provided excellent customer service in a fast-paced environment while multitasking multiple drink orders simultaneously.
  • Managed time effectively while multitasking in high-pressure situations.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Crew Member/ Guest Experience Leader/crew Training

Mcdonalds
Calgary
04.2023 - 12.2024
  • Front cashier, taking the customers' orders and transmitting them to the kitchen staff, serving it kindly.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Welcoming everyone with a positive attitude, guiding them to achieve their own comfort, and satisfaction.
  • Serving customers their food with positivity, and taking their dissatisfaction as my main concern.
  • A mentor and educator for the new workers.
  • Responsible for imparting essential skills and knowledge to new team members, ensuring they grasp the intricacies of their roles and adhere to the company's established standards.

Peer Mentoring/graphic Designer/ Social Media Management

The calgary bridge foundation for youth
Calgary
07.2022 - 07.2023
  • Integrate youth immigrants into society to help them build confidence.
  • Making friends with newcomers and improving their academic skills.
  • In charge of the social media performance.
  • In charge of making weekly posts.
  • Maintained company archive of collateral, previous project images or photos.
  • Encouraged positive behavior among mentees by modeling appropriate conduct at all times.
  • Coordinated with faculty to align mentoring support with course objectives.

Education

Joane Cardinal Schubert
Calgary, AB
06-2025

Junior High

Calgary Girl's Charter School
Calgary, AB
06.2022

Skills

  • Leadership qualities
  • Reliability and punctuality
  • Heavy lifting
  • Social media management
  • Employee training
  • Time management
  • Quality assurance
  • Food preparation
  • Attention to details
  • multitasking, running multiple stations at once

References

- Myra Hernandez

. Head manager

. (647-686-8308)

- Megan Anderson

. English teacher

. (403-860-5911)

- Milka Mesfun

. previous Manager

.(587-971-1060)

Certification

  • CPR
  • First aid

Languages

English
Full Professional
Arabic
Native/ Bilingual

Timeline

Crew Member

2151315 AB Ltd O/A Champion Staffing
12.2024 - Current

Crew Member/ Guest Experience Leader/crew Training

Mcdonalds
04.2023 - 12.2024

Peer Mentoring/graphic Designer/ Social Media Management

The calgary bridge foundation for youth
07.2022 - 07.2023

Joane Cardinal Schubert

Junior High

Calgary Girl's Charter School

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Ghena Safi