Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Grace Brown

Lakefield,Ontario

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Staples Canada
07.2020 - 08.2023
  • Driving sales, promoting loyalty programs, & upsell products, to develop further customer relations,
  • Was constantly in the top 3 highest attach rates for loyalty programs in the service department.
  • using online software's and point of sale systems,
  • Experience with all Microsoft systems, and Adobe Photoshop
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Cashier

Foodland Grocery Store
04.2023 - 08.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Promoted grocery stores loyalty programs
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Upsold additional products and services to customers, increasing revenue.
  • Used POS system to enter orders, process payments and issue receipts.

Hostess

Ricky's All Day Grill
07.2019 - 12.2019
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Promoted business loyalty by fostering positive customer relationships.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Delivered pick-up and curbside orders to guests.

Education

Business Marketing

Durham College
Oshawa, Ontario
04.2025

Skills

  • Willing and passionate to learn
  • Leadership skills
  • Ability to build strong customer relationships
  • Ability to work in challenging environments
  • Computer proficiency, specific to Microsoft Excel
  • Excellent business acumen
  • Sales Expertise
  • Brand Representation
  • Critical Thinking
  • Shipping and Receiving Understanding
  • Problem-Solving Ability
  • POS Systems Expertise

Accomplishments

  • Was chosen to represent the business marketing program to the dean of the faculty of business at Durham College, Kevin Baker.
  • Volunteering for Grace United Church in running a non profit thrift store (2021)
  • Have completed the G class license and have full access to transportation.
  • Have completed and been certified in the St.Johns babysitting course

Timeline

Cashier

Foodland Grocery Store
04.2023 - 08.2023

Customer Service Representative

Staples Canada
07.2020 - 08.2023

Hostess

Ricky's All Day Grill
07.2019 - 12.2019

Business Marketing

Durham College

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Grace Brown