Grace Brown
Lakefield,Ontario
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Staples Canada
07.2020 - 08.2023
- Driving sales, promoting loyalty programs, & upsell products, to develop further customer relations,
- Was constantly in the top 3 highest attach rates for loyalty programs in the service department.
- using online software's and point of sale systems,
- Experience with all Microsoft systems, and Adobe Photoshop
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Cashier
Foodland Grocery Store
04.2023 - 08.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Promoted grocery stores loyalty programs
- Worked closely with shift manager to solve problems and handle customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Used POS system to enter orders, process payments and issue receipts.
Hostess
Ricky's All Day Grill
07.2019 - 12.2019
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Backed up servers by checking on tables and retrieving items for guests.
- Promoted business loyalty by fostering positive customer relationships.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Delivered pick-up and curbside orders to guests.
Education
Business Marketing
Durham College
Oshawa, Ontario04.2025
Skills
- Willing and passionate to learn
- Leadership skills
- Ability to build strong customer relationships
- Ability to work in challenging environments
- Computer proficiency, specific to Microsoft Excel
- Excellent business acumen
- Sales Expertise
- Brand Representation
- Critical Thinking
- Shipping and Receiving Understanding
- Problem-Solving Ability
- POS Systems Expertise
Accomplishments
- Was chosen to represent the business marketing program to the dean of the faculty of business at Durham College, Kevin Baker.
- Volunteering for Grace United Church in running a non profit thrift store (2021)
- Have completed the G class license and have full access to transportation.
- Have completed and been certified in the St.Johns babysitting course
Timeline
Cashier
Foodland Grocery Store
04.2023 - 08.2023
Customer Service Representative
Staples Canada
07.2020 - 08.2023
Hostess
Ricky's All Day Grill
07.2019 - 12.2019
Business Marketing
Durham College