SINDHA MANDEEPSINH
Ajax,Canada
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
The Mobile Shop
04.2024 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Processed transactions accurately using point-of-sale systems.
- Maintained knowledge of product offerings to provide informed recommendations.
- Handled customer feedback to improve service delivery and satisfaction.
- Trained new employees on customer service protocols and best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Marketing Executive
Maruti Pesticides
08.2021 - 07.2022
- Assisted in conducting market research to identify trends and customer preferences.
- Collaborated with team members to develop promotional materials and presentations.
- Supported marketing campaigns through social media management and content creation.
Education
Post-Graduate Certificate - Environmental Studies
Seneca College of Applied Arts And Technology
North York05-2025
Post-Graduate Certificate - Environmental Studies
Seneca College
Markham, Ontario05-2024
Bachelor of Science - Agriculture
Parul University
India05.2021
Skills
- Advanced digital knowledge in Microsoft Office Suite, macOS, Android and Google Workspace
- Excellent communication (oral and written) with high adaptability and willingness to learn new skills
- Strong interpersonal skills, with the ability to work independently and in a team environment
- Technologically savvy; able to easily navigate through technologies such as computer terminals and devices used within a company
- Ability to stay organized, follow guidelines, and multi-task in a professional and efficient way
- Passionate, energetic, outgoing, positive attitude
- Exceptional customer service skills in a fun and fast-paced environment, while maintaining professionalism
- Adaptable to special store operation hours and ability to handle situations with logical decisions and a positive attitude
Languages
English
Professional Working
Timeline
Customer Service Representative
The Mobile Shop
04.2024 - Current
Marketing Executive
Maruti Pesticides
08.2021 - 07.2022
Post-Graduate Certificate - Environmental Studies
Seneca College of Applied Arts And Technology
Post-Graduate Certificate - Environmental Studies
Seneca College
Bachelor of Science - Agriculture
Parul University