Grace Bottah
Brampton
Summary
Over ten years of working in customer service, data entry and experience with computers proficient in Mac, Word, PowerPoint, Excel, Google, Zoom and Teams. Loves working with people and customer service able to lead and motivate others in the workplace whiles efficiently delegating tasks. Organized worker loves working with people, computers and cash balancing and safe trained proficient in cash handling policies.
Results-driven education professional prepared to leverage extensive teaching experience to achieve impactful learning outcomes. Consistently excels in curriculum development and student engagement. Known for team collaboration and adaptability, showcasing skills in instructional design and classroom management.
Overview
10
10
years of professional experience
Work History
Inclusion Instructor (short-term contract)
City of Brampton
03.2018
- Initiated sustainable and stimulating sensory programs and activities for children with disabilities like swimming, arts and crafts or cooking or group activities like gym, fitness or game activities
- Assist with the maintenance of arena/ice facilities, fitness area, and/or swimming pool
- Maintained a safe and tidy program space ensuring equipment is set-up and stored appropriately
- Assisted with all daily needs: personal hygiene, toileting, feeding, lifting, and transferring, dressing/changing and behavioral modification
Crew Member
Mc Donald's
05.2023 - 06.2025
- Greeting guests, taking orders and processing payments by cash, debit, gift card and credit card
- Preparing hot food and drinks, deep frying, replenishing fry station
- Managing delivery and mobile orders in a fast and efficient way
- Assembling orders and packaging take-out and delivery
Banking Advisor
RBC TekSystem
02.2024 - 01.2025
- Got to know customer needs of clients to effectively align products and service to their needs
- Maintained and surpassed weekly metric of sales
- Help client resolve online banking troubleshooting, password unlock, online banking activation
- Provided client virtual visa debit cards, debit cards, and assisted with preapprovals of credit cards
Technology Specialist
Concentrix
08.2021 - 12.2021
MAC Expert
Concentrix
06.2021 - 08.2021
Call Agent
Procom
01.2021 - 06.2021
- Remote Call Center position, working from home on incoming calls from staff and the general public regarding COVID 19 immunizations appointments and processing the booking
- Reviewing eligibility and scheduling of COVID 19 immunization appointments from Health Authority and booking according to public demand
Collection Agent Call Center
MJR Capital Service
11.2020 - 01.2021
- Followed reporting guideline for successful collections calls taking ownership of collections files it was keen to take ownership of loan cases then transfer to collectors for it was then sometimes transferred to legal or to in office loan services depending on if legal action was next
- Assessing the environment to determine which collector were available, learning their names and assigned to the correct grouping cases like CIBC, BMO or the Brick the trained collector
- Guided collector on the call to inform them the name of client and the current arrangements
Sales Advisor – Humana Pharmacy
Concentrix
06.2020 - 11.2020
- Providing assistance with Medicare part A & Medicare part B
- Establishing a firm understanding of outbound calls and verbatim scripts
- Ensuring that customers receive the accurate order of prescription in an orderly fashion
Credit Card Associate
Bank of Montreal
03.2019 - 04.2019
- Helped to provide resolutions in the established guidelines for past due customers
- Program coordinator for the social committee, kept social media site updated, created group activities, snack schedules, and ran budget for birthday event expenses
- Provide exceptional sales and service to BMO customers or prospects customers by always handling incoming calls to the NACCC in an informed, professional and efficient manner
- Proactively address and resolve any customer concerns presented in an incoming call
- Perform any required documentation in after call to ensure accuracy after call
Keyholder
Cash 4 You
03.2017 - 09.2017
- Promoted store’s multiple services to customers including Evolve Visa card, Western Union service, primarily Payday loans, Money Orders, Teleplay, Wireless Pins, Gift cards
- Built personal emotional connections with every transaction and successfully converted customer
- Process US currency conversion Canadian dollar, prepared, and delivered bank deposits
- Balanced store safe, dual custody of tiles, accurately transferring the safe to coworkers
- Balanced store finances including services, expenses, bank deposits, US bank deposits, regular cheque cashing deposits, and Payday loan cheque deposits
Data Entry/Warehouse Administration (contract)
Organic Meadow
06.2016 - 12.2016
- Coordinated Microsoft excel files, operation strategy in accordance with company’s policy
- Recorded shipment data, like weight or discrepancies for reporting and record keeping purposes
- Coordinated operate stock control on E21 system and data-entry, while ensuring the accuracy of paperwork always as well as all computer related work is on time and accurate
Administrative Assistant /Inclusion Instructor (seasonal contract)
City of Brampton
05.2015 - 09.2016
- Preformed cash transactions, balanced floats and maintained cash handling reports for the city of Brampton use of bank deposit slips
- Opened and closed various facilities ensuring that safety measures were completely satisfied
- Managed facility bookings, program registrations, well-versed in various methods of payment
- Completed safety deposit slips, revenue packages on behalf of the city, and individual facilities
- Provided program information and availability to all customers that inquired about registration
Education
Bachelor of Applied Science - Justice Studies
University of Guelph
Diploma - Community and Justice Services
Humber
Bachelors of Arts Honors - Political Science
01.2016
Skills
- Customer service
- Data entry
- Mac
- Word
- PowerPoint
- Excel
- Zoom
- Teams
- Leadership
- Motivation
- Task delegation
- Organization
- Cash balancing
- Cash handling policies
- Strong communication skills
- Public speaking
Profile Of Skills
- Over ten years of working in customer service, data entry and experience with computers proficient in Mac, Word, PowerPoint, Excel, Google, Zoom and Teams
- Loves working with people and customer service able to lead and motivate others in the workplace whiles efficiently delegating tasks
- Organized worker loves working with people, computers and cash balancing and safe trained proficient in cash handling policies
Languages
English
Full Professional
Timeline
Banking Advisor
RBC TekSystem
02.2024 - 01.2025
Crew Member
Mc Donald's
05.2023 - 06.2025
Technology Specialist
Concentrix
08.2021 - 12.2021
MAC Expert
Concentrix
06.2021 - 08.2021
Call Agent
Procom
01.2021 - 06.2021
Collection Agent Call Center
MJR Capital Service
11.2020 - 01.2021
Sales Advisor – Humana Pharmacy
Concentrix
06.2020 - 11.2020
Credit Card Associate
Bank of Montreal
03.2019 - 04.2019
Inclusion Instructor (short-term contract)
City of Brampton
03.2018
Keyholder
Cash 4 You
03.2017 - 09.2017
Data Entry/Warehouse Administration (contract)
Organic Meadow
06.2016 - 12.2016
Administrative Assistant /Inclusion Instructor (seasonal contract)
City of Brampton
05.2015 - 09.2016
Bachelor of Applied Science - Justice Studies
University of Guelph
Diploma - Community and Justice Services
Humber
Bachelors of Arts Honors - Political Science
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