Gouri Bhardwaj
Kitchener,ON
Summary
Highly motivated and detail-oriented Technical Support Specialist with five years of experience in remote troubleshooting, system analysis, and customer service. Adept at resolving technical issues efficiently, providing excellent user support, and maintaining high customer satisfaction. Proficient in various IT tools, networking, and software applications with a strong ability to communicate complex technical concepts to non-technical users.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
Promised Land
12.2022 - Current
- Ensure the restaurant operates efficiently and meets company standards.
- Hire, train, schedule, and supervise employees to maintain an efficient team.
- Address customer complaints and resolve issues professionally and efficiently.
- Monitor daily sales, control labor costs, and maximize profitability.
- Train employees on safety procedures and emergency protocols.
- Encourage growth and development opportunities for employees.
Debt Counselor
Total Credit recovery
09.2022 - 01.2023
- Perform financial capacity assessment to determine eligibility for debt restructuring programs
- Negotiate and assist customers with feasible repayments, solutions to financial products such as credit cards and loans
- Promote, refer, and validate 3rd party lenders and products
- Review and update credit card and loan files
Senior Customer Service Representative
Teleperformance
12.2019 - 10.2020
- Provided remote troubleshooting and technical assistance to clients across various platforms.
- Managed support tickets through Zendesk and Jira, ensuring timely resolution of issues.
- Documented technical solutions and created user-friendly knowledge base articles.
- Diagnosed and resolved hardware and software issues for Windows, macOS, and Linux users.
Technical support associate
Tech Mahindra
11.2018 - 11.2019
- Responded to technical queries via email, chat, and phone support.
- Diagnosed and resolved technical hardware and software issues
- Provided support for cloud services including Office 365 and Google Workspace.
Technical support representative
Teleperformance
04.2017 - 02.2018
- Support the software installation for license users across Microsoft windows, OS and Apple MAC operating systems
- Collaborated with IT teams to escalate and resolve complex issues.
- Assisted users with account recovery, password resets, and MFA configuration.
Technical support associate
Insta gadget secure
04.2014 - 04.2017
- Providing technical support for customers
- Responding to telephone and email inquiries from customers
- Following up on customer requests to ensure complete handling of the caller's inquiry
- Tracking frequent call types for discussion during weekly meetings
- Participate in daily meetings
Education
High School Diploma -
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None05-2022
Bachelor's of Commerce - Accounting And Finance
Apeejay College of Fine Arts
Jalandhar03-2014
Skills
- Operating Systems: Windows, macOS, Linux Remote technical support
- Software & Tools: Zendesk, Jira, Salesforce, Office 365, Google Workspace
- Remote Support Tools: TeamViewer, AnyDesk, Log MeIn, Zoom, Microsoft Teams Microsoft windows and office
- Hardware Troubleshooting: PC, Laptop, Printers
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Restaurant Manager
Promised Land
12.2022 - Current
Debt Counselor
Total Credit recovery
09.2022 - 01.2023
Senior Customer Service Representative
Teleperformance
12.2019 - 10.2020
Technical support associate
Tech Mahindra
11.2018 - 11.2019
Technical support representative
Teleperformance
04.2017 - 02.2018
Technical support associate
Insta gadget secure
04.2014 - 04.2017
High School Diploma -
Conestoga College Institute of Technology And Advanced Learning
Bachelor's of Commerce - Accounting And Finance
Apeejay College of Fine Arts
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