Gouraang Goswami
Kelowna,BC
Summary
Dynamic professional with a proven track record in leadership and strategic planning within collaborative environments, seeking to transition into a new field. Strong capabilities in team coordination and process improvement consistently drive successful project outcomes. Eager to leverage skills to make a meaningful contribution in a new role, bringing fresh perspectives and innovative solutions to challenges. Committed to fostering teamwork and enhancing operational efficiency in pursuit of organizational goals.
Overview
2
2
years of professional experience
Work History
Team Lead
Urban Planet
Kelowna, BC
10.2025 - Current
- Led team meetings, fostering communication and collaboration among staff to enhance productivity.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Implemented visual merchandising standards to enhance customer experience and drive store engagement.
- Coordinated scheduling and task assignments to optimize staff performance and workflow efficiency.
- Oversaw daily operations, ensuring team adherence to company policies and procedures.
- Resolved customer inquiries efficiently, enhancing overall customer satisfaction and loyalty.
Customer Service Manager
Walmart Canada
Kelowna, BC
10.2023 - 10.2025
- Promoted to management role within 9 months due to outstanding performance.
- Supervise and train a team of X associates, ensuring adherence to policies and procedures.
- Resolved escalated customer complaints, maintaining professionalism and improving satisfaction.
- Processed payments, refunds, and financial transactions with 100% accuracy.
- Led and motivated team members to consistently achieve and exceed Walmart Mastercard sales goals, earning recognition from Bronze through to the highest Platinum certification.
Produce Associate
Real Canadian Superstore
Kelowna, BC
02.2024 - 08.2024
- Stocked and rotated perishable inventory to maintain freshness and quality.
- Assisted customers with product selection and inquiries, ensuring positive shopping experiences.
- Maintained compliance with food handling, health, and safety regulations.
- Supported store operations through consistent product availability and presentation.
Education
Post-Baccalaureate Diploma - Human Resources Management
Okanagan College
Kelowna, BC12-2025
Post-Graduate Diploma - Banking, Finance And Insurance
Khalsa College
Amritsar, Punjab India 05-2023
Bachelor of Commerce -
Khalsa College
Amritsar, Punjab, India05-2022
Skills
- HRIS & Payroll Systems (Workday, SAP, BambooHR – coursework exposure)
- Recruitment & Onboarding Support
- Employee Relations & Conflict Resolution
- Customer Service Excellence
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Project)
- Retail Operations & Team Leadership
- Organization & Multitasking
- Confidentiality & Integrity
Accomplishments
Walmart Mastercard Certification Program – Achieved progression from Bronze to Platinum level, the highest recognition, by driving customer adoption and leading the team to surpass sales goals., Promoted to Customer Service Manager within 9 months at Walmart, highlighting strong leadership and performance
Languages
English
Punjabi
Hindi
Timeline
Team Lead
Urban Planet
10.2025 - Current
Produce Associate
Real Canadian Superstore
02.2024 - 08.2024
Customer Service Manager
Walmart Canada
10.2023 - 10.2025
Post-Baccalaureate Diploma - Human Resources Management
Okanagan College
Post-Graduate Diploma - Banking, Finance And Insurance
Khalsa College
Bachelor of Commerce -
Khalsa College