Gospel Ahamefule
Windsor,ON
Summary
Versatile customer service representative with proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
AI Recording Studios
Ikeja, LA
05.2021 - 03.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Representative
Williams Hill Nigeria Limited
Lekki, LA
07.2019 - 01.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Salesperson
M.F Ventures Services LTD, Lagos
Lekki, LA
01.2018 - 12.2018
- Developed and implemented strategies to meet sales quotas.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Gathered data on competitors' pricing, products, and promotional activities.
- Conducted market research to identify industry trends and customer needs.
- Resolved customer complaints promptly and efficiently.
Education
Bachelor of Science - Management Science
Ladoke Akintola University Of Technology
Ogbomoso,Oyo State, Nigeria 09-2018
Senior Secondary School - Sciences
Highlead Comprehensive College
Ikorodu,Lagos,Nigeria 07-2010
Skills
- Communication
- Interpersonal skills
- Problem-solving
- Active listening
- Empathy
- Patience
- Adaptivity
- Teamwork
- Ability to carry out tasks with little or no supervision
- Creative thinking
- Calmness
VOLUNTEERS
- Positive Pathways
- & Restore Habitat for Humannity
Hobbies
- Chess and Puzzle games
- Travelling
- Writting & Blogging
Timeline
Customer Service Representative
AI Recording Studios
05.2021 - 03.2023
Customer Service Representative
Williams Hill Nigeria Limited
07.2019 - 01.2021
Salesperson
M.F Ventures Services LTD, Lagos
01.2018 - 12.2018
Bachelor of Science - Management Science
Ladoke Akintola University Of Technology
Senior Secondary School - Sciences
Highlead Comprehensive College
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