Gosia Strzelecka
Carleton Place,ON
Summary
Dynamic leader with a proven track record at Indigo Books & Music, enhancing operational efficiency and sales through strategic leadership and effective team building. Excelled in budget coordination and interpersonal communication, significantly increasing profitability and employee loyalty. Skilled in branding and marketing, adept at fostering high-performance teams and exceeding goals with innovative strategies.
Customer-oriented General Manager with 13 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
19
19
years of professional experience
Work History
General Manager
Indigo Books & Music
05.2006 - Current
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
Bachelor of Arts - Communications
University of Ottawa
Ottawa, ONSkills
- Budget coordination
- Motivation
- Exceptional interpersonal communication
- Team training and development
- Leadership
- Efficient multi-tasker
- Top talent recruiting, hiring, and retention
- Sales
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Cross stitching, camping, fishing, and hiking
I enjoy disconnecting in nature, going for long nature hikes with my Irish Wolfhound puppy. I love reading and find it an amazing way to explore new worlds.
Timeline
General Manager
Indigo Books & Music
05.2006 - Current
Bachelor of Arts - Communications
University of Ottawa
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