Hafiz Azam
3965 Thomas Alton Blvd Burlington,ON
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Customer-oriented General Manager with [Number] years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Knowledgeable [Job Title] with over [Number] years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
13
13
years of professional experience
Work History
General Manager
ALS Global Inc. Canada
Burlington, ON
12.2022 - Current
- Recruited, trained and empowered employees to achieve key performance indicators.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Structured HR consulting services to support clients during organizational developments and changes.
- Created schedules and monitored payroll to remain within budget.
Technical Development Manager
Suncor Energy Inc.
Fort McMurray, Alberta
03.2014 - 10.2022
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Gathered and analyzed business, market and competitor information to support development of strategic marketing plan.
- Facilitated and managed business development plan based on market and industry research.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Participated in industry and trade organizations to build industry and customer alliances.
- Demonstrated thought leadership by presenting in industry seminars, leading webinars and publishing white papers.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Prepared budgets and approved budget expenditures.
Laboratory Manager
Bureau Veritas
Fort McMurray, Alberta
09.2010 - 02.2014
- Maintained detailed records and completed regular reports for operations, accounting and human resources needs.
- Supervised cleaning and maintenance of laboratory equipment to prevent errors and breakdowns.
- Defined priorities, delegated tasks and planned workflow for laboratory personnel.
- Managed equipment, building areas and inventory to keep facility running at peak levels.
- Maintained compliance with laboratory, company and legal regulations.
- Established and managed quality control program covering laboratory activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Analyzed business performance data and forecasted business results for upper management.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Education
MBA - Management
08.2000
- Dean's List Honoree [Semester and Year]
- Thesis: [Name of Thesis]
- Completed coursework in [Subject], [Subject] and [Subject]
- Major in [Subject]
- Minor in [Subject]
Bachelor of Science - Chemical Engineering
07.1996
- Thesis: [Name of Thesis]
- Completed coursework in [Subject], [Subject] and [Subject]
- Major in [Subject]
- Minor in [Subject]
Master of Science - Chemical Engineering
- Dean's List Honoree [Semester and Year]
- Thesis: [Name of Thesis]
- Completed coursework in [Subject], [Subject] and [Subject]
- Major in [Subject]
- Minor in [Subject]
Skills
- Loss Prevention
- Recruitment
- Strategic Planning
- Risk Mitigation
- Business Development
- Hard-Worker
- Event Management and Promotion
- Multimillion-Dollar P&L Management
- Departmental Operations Management
- Time Management
- Budget Analysis
- Public Relations
- Staff Management
- Safety Protocol
- Customer Relations
- Compensation/Benefits Administration
- Staff Training and Development
- Budget Development
- Change Implementation
- Team Player
- Project Management
- Administrative Skills
- Budget Administration
- Skilled Negotiator
- Budget Forecasts
- Budget Allocation
- Budget Coordination
- Leadership and Team Building
- Project Planning
- Communication Skills
- Budgeting and Cost Control
- Leadership
- Proficient in [Software]
Languages
English
Full Professional
Urdu
Native/ Bilingual
Punjabi
Professional
Hindi
Limited
Timeline
General Manager - ALS Global Inc. Canada
12.2022 - Current
Technical Development Manager - Suncor Energy Inc.
03.2014 - 10.2022
Laboratory Manager - Bureau Veritas
09.2010 - 02.2014
Askari Collage - MBA, Management
University of The Punjab - Bachelor of Science, Chemical Engineering
Project Management Institute - Master of Science, Chemical Engineering
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