Gordon Rogers
Corunna,ON
Summary
Dynamic individual with hands-on experience in transportation industry and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
27
27
years of professional experience
Work History
Terminal Manager
Westcan Bulk Transport (KAG Canada)
10.2020 - Current
- Working closely with dispatch team to ensure superior level of service is provided to all internal and external customers
- Providing support and direction to Safety Department to ensure safety culture is maintained and processes and policies followed
- Ensuring customer requests are responded timely , including preparation of required information for meetings and planning sessions
- Monitor driver idle time and standard trip time for efficiencies
- Preparing annual budgets, analyze monthly financial statements and monitor terminal profitability
- Analyzing data to predict staffing requirements, liaise with Human Resources to ensure recruitment needs are fulfilled
- Responsible for overall supervision, hiring, retention, training, and development of all staff
- Conducting site visits for customer service reviews and service level validation – resolve differences as required
- Collaborate with regional Terminal Managers developing strong working relationships to ensure effective execution of customer service requirements
- Ensuring compliance with Federal Regulations and company Policies and Procedures
- Participating in employee relations, such as dispute resolution, discipline, and communications in conjunction with Human Resources, and create and maintain positive work environments
- Working closely with Shop Manager to ensure that all equipment that requires repair/maintenance is made available and aligned with maintenance budget
- Complete 14/42/77/180 day check-ins for new hires and annual employee reviews
Operations Manager
Westcan Bulk Transport
01.2019 - 10.2020
- Leading and directing terminal staff daily to ensure operation team meet objectives set by senior management
- Creating and maintaining positive working environments – lead terminal staff by setting positive examples of expected and accepted behavior
- Acting as dispatcher as in matching drivers, trucks and trailers to orders based on load requirements and qualifications while optimizing fleet resources and ensuring proper utilization when required
- Working with senior management and dispatch to identify staffing and driver requirements, product assignment, and truck and shift assignments of new hires
- Communicating schedules to drivers and ensuring effective utilization of schedules and ensure drivers adhere to set schedules, discuss any deviations with drivers
- Providing support to drivers by assisting with fixing issues along with dispatch team
- In conjunction with Safety, ensuring all driver training is completed in accordance with the corporate training requirements to ensure consistency of operations
- Identifying driver training needs and matching the Driver with the proper Trainer
- In conjunction with drivers and dispatch, ensuring paperwork is processed accurately and in a timely manner
- Providing coaching to Drivers on all operational deviations (e.g., loading errors, fueling location, paperwork completion)
- Coordinating the effective utilization and maintenance of equipment scheduling between dispatch and the shop staff responsible for the fleet
- Ensuring customer service commitments are met by all employees by monitoring deliveries and advising customers when issues arise
- Following up with customer requests by responding in a timely manner including preparation of required information for meetings
- Conducting driver disciplinary meetings as directed by senior management following incidents or issues
- Helping senior management in all areas related to operation on an as needed basis
- Preparing a variety of annual, semi-annual, monthly, and weekly reports using TMW as required
Material & Warehouse Supervisor
Westcan Bulk Transport
01.2018 - 12.2018
- General yard and building maintenance and repairs
- General upkeep of Edmonton yard
- Maintain yard equipment i.e., loader skid steer electric forklift
- Supervise three material handlers
- Safety patrol and operate recovery unit on winter road
- Special projects i.e., supervise Trail yard holiday relief
- Coordinate outside vendors for yard and facility projects and repairs
- Completed daily operations on time and maintained high standards of accuracy.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
Owner Operator (leased to Curry Auto Transport)
Jay-Nik Holdings LTD.
10.2017 - 12.2017
- Managed day-to-day business operations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Owner Operator (leased to Westcan Bulk Transport)
Jay-Nik Holdings LTD.
05.2017 - 09.2017
- Managed day-to-day business operations.
- Interacted well with customers to build connections and nurture relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Owner Operator (leased to Curry Auto Transport)
Jay-Nik Holdings LTD.
01.2011 - 05.2017
- Managed day-to-day business operations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Truck Driver
Curry Auto Transport
05.2010 - 01.2011
- Load haul and unload vehicles in western Canada
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Improved fuel efficiency, adopting eco-friendly driving practices.
Fuel Truck Driver
Louisburg Pipelines
11.2008 - 05.2010
- Operated fuel truck fueling equipment on pipeline construction job
- Completed routine maintenance on truck to keep in working order.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
Operations Manager
Westcan Bulk Transport
05.2007 - 11.2008
- Managed dispatch and operations including driver and dispatch schedules
- Dealt with customer concerns and incident reporting
- Worked with safety manager to schedule driver training and to ensure drivers had the proper product handling training and upgrading as required
- Worked with fleet services to schedule equipment servicing, maintenance, and safety inspections as required
- Scheduled drivers and equipment assignments
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Assistant Terminal Manager
Westcan Bulk Transport
05.2001 - 05.2007
- Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
- Set up and monitor driver schedules
- Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
- Provide guidance to fleet services when required
- Dealt with customer concerns
- Managed bulk fuel, dry bulk, and anhydrous dispatch boards to ensure maximum customer service
- Oversaw dispatch and dispatch staff as well as customer reporting
- Assisted terminal manager to ensure the branch remained on budget as required
- Managed shipping and receiving of dry bulk loads through Calgary yard
- Ordered in and released rail cars with both CN and CP
- Rotated with other managers to manage winter ice road haul in Yellowknife NWT
- Oversaw the Calgary terminal in the terminal managers absence
- Worked with safety manager and advisors to ensure all safety procedures were followed
Bulk Fuel Dispatcher
Westcan Bulk Transport
05.1997 - 05.2001
- Dispatch loads to bulk plants
- Dispatch full and split loads to service stations
Education
Skills
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Active Listening
- Organization and Time Management
- Decision-Making
- Problem Resolution
- Verbal Communication
Phone
H, 519.330.5091
Languages
English
Professional Working
Timeline
Terminal Manager
Westcan Bulk Transport (KAG Canada)
10.2020 - Current
Operations Manager
Westcan Bulk Transport
01.2019 - 10.2020
Material & Warehouse Supervisor
Westcan Bulk Transport
01.2018 - 12.2018
Owner Operator (leased to Curry Auto Transport)
Jay-Nik Holdings LTD.
10.2017 - 12.2017
Owner Operator (leased to Westcan Bulk Transport)
Jay-Nik Holdings LTD.
05.2017 - 09.2017
Owner Operator (leased to Curry Auto Transport)
Jay-Nik Holdings LTD.
01.2011 - 05.2017
Truck Driver
Curry Auto Transport
05.2010 - 01.2011
Fuel Truck Driver
Louisburg Pipelines
11.2008 - 05.2010
Operations Manager
Westcan Bulk Transport
05.2007 - 11.2008
Assistant Terminal Manager
Westcan Bulk Transport
05.2001 - 05.2007
Bulk Fuel Dispatcher
Westcan Bulk Transport
05.1997 - 05.2001
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