CHRISTINA O'DWYER
OTTAWA
Summary
Proven leader in operational efficiency, I enhanced team productivity at Tomlinson by implementing streamlined processes, leading to a significant increase in revenue. Skilled in warehouse safety and adept at fostering a culture of teamwork, my background includes comprehensive experience in compliance management and staff development.
Overview
12
12
years of professional experience
Work History
Terminal Manager
Tomlinson
09.2021 - Current
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Fielded customer complaints and comments and rectified issues.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
- Ensured compliance with regulatory requirements by staying updated on industry standards, guidelines, and best practices.
- Double-checked work orders and deliveries for quality assurance.
- Drove employee engagement through open communication channels, frequent feedback sessions, and recognition of outstanding efforts.
- Monitored employee performance and productivity.
- Optimized inventory management practices for better stock control, reduced wastage, and increased cost savings.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Organized records of vehicles, schedules and completed orders.
- Tracked production and quality control systems to proactively identify deficiencies.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Created and enforced detailed organization processes to increase quality and service standards.
- Implemented inventory control systems to ensure accurate tracking of warehouse stock levels and timely replenishment of supplies.
- Improved operational efficiency by implementing streamlined processes and procedures for terminal operations.
- Collaborated with Human Resources to address workforce challenges such as recruitment, retention, and employee engagement.
- Fostered a positive work environment that encouraged teamwork, accountability, and high levels of performance among employees.
- Coordinated with maintenance personnel to ensure timely repairs and preventative maintenance on equipment for optimal functionality within the terminal environment.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Directed and initiated investigations to resolve shipper or customer complaints.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Integrated warehouse operations with existing and new business processes.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
AZ LONG HAUL TEAM TRUCK DRIVER
Quik X (Westcar Trans) & JED Express
02.2018 - 12.2018
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
- Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes.
- Collaborated with team members to streamline processes and improve overall efficiency.
Floating Operations Supervisor
Summit Food Distributors
07.2013 - 04.2017
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Maintained accurate records of departmental expenses and budget allocations, ensuring financial accountability within the team.
- Balanced competing priorities effectively while overseeing multiple projects simultaneously to meet tight deadlines.
- Managed daily operations of the department, delegating tasks appropriately and monitoring progress to ensure timely completion.
- Optimized resource allocation by tracking inventory levels closely monitoring usage trends proactively adjusting order quantities accordingly.
- Streamlined administrative processes by implementing efficient systems and procedures, resulting in reduced operational costs.
- Enhanced team productivity by establishing clear goals, expectations, and performance metrics for staff members.
- Administered payroll processing functions accurately on time every pay period without any discrepancies or delays.
- Implemented policies and procedures that adhered to industry best practices, ensuring compliance with relevant regulations.
- Monitored front areas so that questions could be promptly addressed.
Education
High School Diploma -
D'Arcy McGee High School
Gatineau11-1990
Skills
- Warehouse safety
- Performance monitoring
- Staff training and development
- Strong work ethic
- Self-motivation and discipline
- Dependable and reliable
- MS office suite
- Inventory coordination
- Workflow optimization
- Compliance management
- OSHA regulations
- Delegation
- Customer-oriented
- Scheduling coordination
- Risk management
- SAP navigation
- Accurate record keeping
- Budget administration
- FMCSA, EPA, and OSHA regulations compliance
- Financial administration
- Teamwork
- Hazardous materials handling
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Document management
- Excellent communication
- Multitasking and organization
- Microsoft office
- Emergency response readiness
- Active listening
- Verbal and written communication
- Logbook management
- Scheduling
- Material handling
- Decision-making
- Handling complaints
- Documentation and recordkeeping
- Daily operations management
- Office management
- Detail-oriented
- Problem-solving capacity
- Invoice verification
Timeline
Terminal Manager
Tomlinson
09.2021 - Current
AZ LONG HAUL TEAM TRUCK DRIVER
Quik X (Westcar Trans) & JED Express
02.2018 - 12.2018
Floating Operations Supervisor
Summit Food Distributors
07.2013 - 04.2017
High School Diploma -
D'Arcy McGee High School
Similar Profiles
Tina DionTina Dion
Traffic Controller at TomlinsonTraffic Controller at Tomlinson
SHAUN THRASHERSHAUN THRASHER
Health and Safety Advisor Intern at TomlinsonHealth and Safety Advisor Intern at Tomlinson
Owen BoucherOwen Boucher
Skilled Laborer at R.W. TomlinsonSkilled Laborer at R.W. Tomlinson
David Mutala MbuyiDavid Mutala Mbuyi
Assistant juridique at Cabinet maître KasendaAssistant juridique at Cabinet maître Kasenda
VANSH NAYYARVANSH NAYYAR
Line Cook at Mary Brown'sLine Cook at Mary Brown's